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Cpi certification test questions and answers 2026

HEAL100 Health Care — exam and revision material · Other

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Health Care exam material, 10 pages. Originally published on StudyMerit.

Pages
10
Academic year
2025/2026
Language
English

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CPI CERTIFICATION TEST QUESTIONS AND ANSWERS 2026 ◉ Staff Attitude and Approach to Anxiety. Answer: Be Supportive an emphatic non - judgemental attempt to alleviate anxiety ◉ Staff Attitude and Approach to Defensive. Answer: directive - attempt to control the situation and begin to set limits ◉ Staff Attitude and Approach Acting Out Person. Answer: non - violent physical crisis intervention ◉ Staff Attitudes for Tension Reduction. Answer: therapeutic rapport decrease in energy regaining of rationality ◉ integrated Experience. Answer: we can set the tone for whether or not the behavior escalates or de - escalates ◉ non - verbal - proxemics (personal space). Answer: area surrounding your body considered an extension of self. 1 1/2 to 3 feet (typically) culture, height, gender, age, status, appearance, and familiarity.

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◉ kinesics (body language). Answer: non - verbal message transmitted by motion and body posture. Factors: eye contact, facial expressions send a very strong message gestures, how we stand (stance) hands ◉ 3 reasons for using the CPI supportive stance. Answer: safety less threatening communicates respect ◉ components of the communication pyramid. Answer: verbal communication, para verbal coomunication, and non - verbal communication ◉ what is paraverbal communication. Answer: how we say what we say ◉ three components of paraverbal communication. Answer: tone volume cadence total voice control ◉ what is the verbal escalation continuum?. Answer: the kite

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1. Questioning 2. Refusal 3. Release 4. Intimidation 5. Tension - Reduction ◉ what is questioning. Answer: information - seeking ◉ what is an intervention for questioning. Answer: give a rational response redirect ◉ what is refusal?. Answer: non - compliance ◉ what is an intervention for refusal. Answer: set limits give options ◉ what is release. Answer: high energy outburst ◉ intervention for release. Answer: let it happen isolate the situation

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