Test Bank for Hospitality Facilities Management and Design, 4th Edition

CHAPTER 2 THE ROLE, COST, AND MANAGEMENT OF HOSPITALITY FACILITIES CHAPTER 2 MULTIPLE CHOICE 1. Maintenance that pertains to the general upkeep of the property, recurs on a regular basis, and requires minimal training is referred to as: a. emergency or breakdown maintenance. b. routine maintenance. c. preventive maintenance. d. predictive maintenance. Answer: b 2. Which of the following types of maintenance has an immediate revenue effect? a. predictive maintenance b. preventive maintenance c. emergency or breakdown maintenance d. routine maintenance Answer: c 3. Maintenance that includes preparing equipment for changes in the seasons is called: a. scheduled maintenance. b. preventive maintenance. c. routine maintenance. d. predictive maintenance. Answer: a 4. A form used for all major pieces of equipment to record important maintenance information is called a: a. material safety data sheet. b. room data card. c. rooms checklist. d. equipment data card. Answer: d 5. A room data card typically includes all of the following components except: a. a detailed outline of the process to follow for requisitioning any new room furniture, fixtures, or equipment. b. space for scheduling and verifying the preventive maintenance dates for the room. c. information about the major HVAC and electrical services in a room. d. some equipment warranty information. Answer: a 6. Material safety data sheets (MSDSs): a. inform employees about potentially hazardous materials used in the workplace and explain how to work with these materials. b. do not tell employees any procedures to follow in case of an accident. c. are written and supplied to hospitality organizations by the U.S. government. d. explain where in the hospitality facility an employee can find training manuals and videotapes that show how equipment can be repaired safely. Answer: a 7. Which of the following statements about emergency and breakdown maintenance is true? a. An effective maintenance management system greatly reduces the need for emergency maintenance. b. Even the best ongoing maintenance possible will not eliminate all emergency maintenance needs. c. Emergency and breakdown maintenance tends to be quite costly. d. All of the above. Answer: d 8. All of the following provisions are normally included in a maintenance contract except: a. a schedule of frequency of work and specific duties. b. a cancellation clause. c. specific fees for the work to be done. d. automatic renewal. Answer: d 9. The largest portion of the maintenance department’s POM expenditure is usually: a. water and sewage charges. b. wages and benefits. c. operating supplies. d. electrical and mechanical equipment. Answer: b 10. Facilities benchmarking for establishing goals for quality is based on: a. statistical analysis. b. quality milestones c. comparisons. d. quality circles. Answer: c