Systems Analysis And Design In A Changing World, 7th Edition Test Bank

Chapter 02: Investigating System Requirements 1. Systems analysis involves the creation of logical models. a. True b. False ANSWER: True POINTS: 1 REFERENCES: p43 p58 2. The reason an analyst uses many different models is that each relates to a different aspect of the system. a. True b. False ANSWER: True POINTS: 1 REFERENCES: p43 p59 3. Sometimes a narrative description is the best form to use for recording information. a. True b. False ANSWER: True POINTS: 1 REFERENCES: p 59 4. A key reason that modeling is important in system development is the complexity of describing information systems. a. True b. False ANSWER: True POINTS: 1 REFERENCES: p58 5. Before gathering detailed information, and analyst identifies every type of stakeholder. a. True b. False ANSWER: True POINTS: 1 REFERENCES: p47 6. In the RMO CSMS project, customers are not considered stakeholders because it is not feasible to interview them or use them in the project activities. a. True b. False ANSWER: False POINTS: 1 REFERENCES: p48 Cengage Learning Testing, Powered by Cognero Page 1 Chapter 02: Investigating System Requirements 7. Core Process 3 involves defining in great detail what the information system needs to accomplish in order to provide the organization with the desired benefits. a. True b. False ANSWER: True POINTS: 1 REFERENCES: p42 p43 8. Beginning analysts often underestimate how much there is to learn about the work the users perform. a. True b. False ANSWER: True POINTS: 1 REFERENCES: p43 9. A fact finding user interview can usually be completed in one comprehensive session. a. True b. False ANSWER: False POINTS: 1 REFERENCES: p50 p52 10. If the analysts understand the major business processes, it is not usually necessary to create a comprehensive list of all business processes. a. True b. False ANSWER: False POINTS: 1 REFERENCES: p50 11. The first and most important step in preparing for an interview is to determine who should be involved. a. True b. False ANSWER: False POINTS: 1 REFERENCES: p51 12. Asking about error conditions usually is done in later interviews after the analyst understands and documents the basic processing requirements. a. True b. False ANSWER: False POINTS: 1 REFERENCES: p52 Cengage Learning Testing, Powered by Cognero Page 2 Chapter 02: Investigating System Requirements 13. A good way to remember the details of an interview is to use a tape recorder. a. True b. False ANSWER: False POINTS: 1 REFERENCES: p53 14. Reviewing existing documentation is a good idea for analysts because it is a dependable source of accurate policies and procedures. a. True b. False ANSWER: False POINTS: 1 REFERENCES: p56 15. When observing business processes, it is not necessary to observe all the processes at the same level of detail. a. True b. False ANSWER: True POINTS: 1 REFERENCES: p57 16. It is a good idea to observe user processes so that the analyst will know exactly how to build the functions into the new system. a. True b. False ANSWER: False POINTS: 1 REFERENCES: p57 17. The term “I’ll know it when I see it” applies to one valid way to get requirements definition. a. True b. False ANSWER: True POINTS: 1 REFERENCES: p58 18. A decision point within an activity diagram may be shown with an activity symbol. a. True b. False ANSWER: True POINTS: 1 REFERENCES: p60 Cengage Learning Testing, Powered by Cognero Page 3 Chapter 02: Investigating System Requirements 19. A synchronization bar in an activity diagram allows multiple agents or actors to participate in a workflow in separate rows. a. True b. False ANSWER: False POINTS: 1 REFERENCES: p60-61 20. FURPS and FURPS+ are synonymous. a. True b. False ANSWER: False POINTS: 1 REFERENCES: p46 21. The term technology architecture refers to a. the software resources which make up the information systems b. the hardware, network, and system software c. the combination of information systems and the hardware infrastructure d. the configuration of the old technology and new technology within an organization ANSWER: b POINTS: 1 REFERENCES: p39 22. Application architecture is used to refer to a. the organization and configuration of all software solutions into information systems b. the application of the information system to solve business problems c. the architectural structure of the subsystems within a software application d. the relationship between software applications and the areas of the organization that they support ANSWER: a POINTS: 1 REFERENCES: p40 23. Which of the following items is NOT a part of the application architecture? a. software b. programming languages and development tools c. user-interface technology d. virtual private networks ANSWER: d POINTS: 1 REFERENCES: p40 Cengage Learning Testing, Powered by Cognero Page 4 Chapter 02: Investigating System Requirements 24. Which of the following describes what the system is required to do? a. Functional requirements b. General requirements c. User requirements d. Nonfunctional requirements ANSWER: a POINTS: 1 REFERENCES: p45 25. _______ requirements are based on the procedures and rules that the organization uses to run its business. a. Physical b. Functional c. Logical d. System ANSWER: b POINTS: 1 REFERENCES: p45 26. _______ requirements are characteristics of the system other than the business procedures it must support. a. System b. Physical c. Nonfunctional d. Implementation ANSWER: c POINTS: 1 REFERENCES: p45 27. The S in the FURPS acronym stands for _______. a. Screen and reporting requirements b. Software requirements c. System requirements d. Security requirements ANSWER: d POINTS: 1 REFERENCES: p45-46 28. The P in the FURPS acronym stands for _______. a. Physical requirements b. Performance requirements c. People requirements d. Processing requirements ANSWER: b POINTS: 1 REFERENCES: p45-46 Cengage Learning Testing, Powered by Cognero Page 5 Chapter 02: Investigating System Requirements 29. _______ requirements are most often documented in graphical and textual models. a. Security b. Nonfunctional c. Technical d. Functional ANSWER: d POINTS: 1 REFERENCES: p59 30. Diagrams and schematic representations of some aspect of a system are examples of a ______ model. a. logical b. graphical c. mathematical d. textual ANSWER: b POINTS: 1 REFERENCES: p59 31. A representation of some aspect of the system being built is a _______. a. requirement b. technique c. model d. user interface ANSWER: c POINTS: 1 REFERENCES: p58 32. A series of formulas that describe technical aspects of a system is a(n) model. a. textual b. descriptive c. graphical d. mathematical ANSWER: d POINTS: 1 REFERENCES: p59 33. What does the Acronym UML stand for? a. User Modification Language b. Unified Modeling Language c. User Mode Listings d. Unix Modeling Language ANSWER: b POINTS: 1 REFERENCES: p59 Cengage Learning Testing, Powered by Cognero Page 6 Chapter 02: Investigating System Requirements 34. The term _______ refers to all the people who have an interest in the successful implementation of the system. a. users b. clients c. managers d. stakeholders ANSWER: d POINTS: 1 REFERENCES: p47 35. Persons who regularly interact with the system as part of their jobs are called _______. a. user stakeholders b. client stakeholders c. operational stakeholders d. executive stakeholders ANSWER: c POINTS: 1 REFERENCES: p47 36. What type of stakeholders are those that do not use the system on day to day tasks, but use information, such as reports, from the system. a. Business stakeholders b. Client stakeholders c. External stakeholders d. Executive stakeholders ANSWER: d POINTS: 1 REFERENCES: p48 37. What do we call the person or group who provides funding for the development of the new system? a. Oversight committee b. Client c. Board of directors d. Department head ANSWER: b POINTS: 1 REFERENCES: p48 Cengage Learning Testing, Powered by Cognero Page 7 Chapter 02: Investigating System Requirements 38. The group that provides direction for the configuration of the new system in the existing computing environment are called _______. a. Technical stakeholders b. Support staff c. System programmers d. Operational stakeholders ANSWER: a POINTS: 1 REFERENCES: p48 39. Clients play what role in the development of the new system? a. Develop the project plan b. Fund the project c. Define business processes d. Lead the project team ANSWER: b POINTS: 1 REFERENCES: p48 40. Questionnaires can be useful in information gathering when users _____. a. are widely distributed geographically b. need prompting to respond to questions c. are not well-informed d. do not have time for interviews ANSWER: a POINTS: 1 REFERENCES: p54 41. Questions that have a simple, definitive answer are called _______ questions. a. true/false b. close-ended c. open-ended d. multiple choice ANSWER: b POINTS: 1 REFERENCES: p51 42. Which of the following is normally the most time-consuming and resource-expensive operation? a. Building prototypes b. Observing business processes c. Researching vendor solutions d. Interview stakeholders ANSWER: d POINTS: 1 REFERENCES: p50 Cengage Learning Testing, Powered by Cognero Page 8 Chapter 02: Investigating System Requirements 43. Questionnaires can be used to ask questions that _______. a. determine user opinions b. determine the stakeholders c. define system functions d. detail user procedures ANSWER: a POINTS: 1 REFERENCES: p54 44. During a fact-finding interview, an important guideline is ____. a. to include as many users as possible b. not to waste project time by including too many analysts c. to probe to get sufficient details d. to include the client in important decisions ANSWER: c POINTS: 1 REFERENCES: p52 45. The strength of closed-ended questions is that they ____. a. invite discussion and elaboration b. limit answers to a set of choices c. speed up the interview process d. are easier for the users to answer ANSWER: b POINTS: 1 REFERENCES: p51 46. Which of the following statements is correct about questionnaires? a. Questionnaires are well suited to help you learn about processes, workflows, or techniques. b. Stakeholders always return questionnaires that contain many open-ended questions. c. Questionnaires have a limited and specific use in information gathering. d. Questionnaires are the most frequently used method to gather user information. ANSWER: c POINTS: 1 REFERENCES: p54-55 47. The most important step in preparing for an interview is to _______. a. determine the correct users b. build a list of questions c. establish an objective d. determine the project team members ANSWER: c POINTS: 1 REFERENCES: p51 Cengage Learning Testing, Powered by Cognero Page 9 Chapter 02: Investigating System Requirements 48. Asking many detailed, probing questions during an initial interview usually _______. a. makes the users uncomfortable b. is necessary to understand the business process c. can wait until follow-up interviews d. indicates that the analyst does not understand the business ANSWER: b POINTS: 1 REFERENCES: p52 49. ____ is an important part of each interview. a. Follow-up b. Review of the requirements models c. An agenda d. Finalize processing decisions ANSWER: a POINTS: 1 REFERENCES: p54 50. _______ is an important part of the follow-up after an interview. a. Establishing documentation guidelines b. Building models c. Making copies of everyone’s notes d. Setting the time for the next meeting ANSWER: b POINTS: 1 REFERENCES: p54 51. Every successful interview requires ____. a. open-ended questions b. preparation c. an activity diagram d. finding the exception conditions ANSWER: b POINTS: 1 REFERENCES: p51 52. As part of the interview process, any unresolved issues should be _______. a. noted in the analyst’s meeting notes b. given a tentative resolution c. brought to the attention of the appropriate manager d. put on an open-items list ANSWER: d POINTS: 1 REFERENCES: p54 Cengage Learning Testing, Powered by Cognero Page 10 Chapter 02: Investigating System Requirements 53. One of the dangers in researching vendor solutions is that users and analysts _______. a. may discover and desire too many unimportant “bells and whistles” b. may not understand the vendor solution c. may discover different methods to perform business processes d. may want to buy one of these solutions prematurely ANSWER: d POINTS: 1 REFERENCES: p57 54. The term “I’ll know it when I see it” refers to what method of requirements definition. a. Questionnaires b. User interviews c. Observing business procedures d. Collecting active user comments ANSWER: d POINTS: 1 REFERENCES: p58 55. One way to show multiple, independent alternative paths within an activity diagram is with a _______. a. synchronization bar b. swimlane c. decision diamond d. activity oval ANSWER: c POINTS: 1 REFERENCES: p60 56. Workflows can be documented using _______. a. swimlanes b. use case diagrams c. class diagrams d. activity diagrams ANSWER: d POINTS: 1 REFERENCES: p560 57. Looping in an activity diagram is best represented using what? a. synchronization bars b. decision points c. activity ovals d. lines with arrowheads ANSWER: a POINTS: 1 REFERENCES: p560 Cengage Learning Testing, Powered by Cognero Page 11 Chapter 02: Investigating System Requirements 58. One important reason for prioritizing requirements is to _______. a. assign work within an iteration b. speed up the project c. avoid confusing the users d. avoid scope creep ANSWER: d POINTS: 1 REFERENCES: p44 59. The “+” in FURPS+ includes which of the following types of requirements? (choose two) a. Supportability requirements b. Performance constraints c. Reliability constraints d. Nonfunctional requirements e. Design constraints f. User interface requirements ANSWER: a, e POINTS: 2 REFERENCES: p46 60. Which are the major business themes that guide analysts in fact finding activities? (chose 3) a. What are the business processes? b. Who performs the business processes? c. How are the business processes performed? d. What are the objectives of a business process? (What should it accomplish?) e. What is produced by the business process? f. What information is needed? ANSWER: a, c, f POINTS: 2 REFERENCES: p50-51 61. What are the two primary benefits of reviewing the documentation of existing inputs, outputs, and procedures. (choose 2) a. Have a repository of existing documentation b. Obtain a preliminary understanding c. Encourages the users to prepare for interviews d. Help build models of existing procedures e. Ensure complete documentation of procedures f. Serve as visual aids in interview discussions ANSWER: b, f POINTS: 2 REFERENCES: p55-56 Cengage Learning Testing, Powered by Cognero Page 12 Chapter 02: Investigating System Requirements 62. Two benefits of researching vendor solutions include _______ and ______. (Choose two) a. encouraging the users to buy a vendor solution immediately b. helping analysts discover state of the art solutions c. helping users generate new ideas for business functions d. speeding up the development project e. informing senior management about competitors f. reducing the risk of implementing a new system ANSWER: b, c POINTS: 1 REFERENCES: p57 63. Which two of the following are activities of Core Process 3? (choose two) a. Gather detailed information b. Plan the project iterations c. Build an iteration schedule d. Define test data e. Develop user-interface dialogs f. Develop architectural structure ANSWER: a, e POINTS: 2 REFERENCES: p42 64. Core Process 3 is called “Discover and understand details.” Another term that is used to describe these activities is _______ activities. ANSWER: analysis Analysis systems analysis Systems Analysis POINTS: 2 REFERENCES: p42 65. The U in the FURPS acronym stands for _______. ANSWER: usability Usability usability requirements Usability requirements POINTS: 2 REFERENCES: p45 66. The R in the FURPS acronym stands for _______. ANSWER: reliability requirements Reliability requirements reliability Reliability POINTS: 2 REFERENCES: p45 Cengage Learning Testing, Powered by Cognero Page 13 Chapter 02: Investigating System Requirements 67. The P in the FURPS acronym stands for _______. ANSWER: performance requirements performance Performance Performance requirements POINTS: 2 REFERENCES: p46 68. _______ requirements describe operational characteristics related to users such as work procedures and online help. ANSWER: Usability usability POINTS: 2 REFERENCES: p45 69. _______ requirements describe the dependability of a system such as service outages and incorrect processing. ANSWER: Reliability reliability POINTS: 2 REFERENCES: p45 70. _______ requirements describe operational characteristics related to measures of workload such as throughput and response time. ANSWER: Performance performance POINTS: 2 REFERENCES: p46 71. _______ requirements describe how access to the software application will be controlled and data will be protected. ANSWER: Security security POINTS: 2 REFERENCES: p46 72. _______ requirements describe constraints such as programming languages, tools, and communication protocols for distributed portions of the system. ANSWER: Implementation implementation POINTS: 2 REFERENCES: p46 73. _______ requirements describe interactions between systems, e.g. the method of communication between one system and another system. ANSWER: Interface interface POINTS: 2 REFERENCES: p46 Cengage Learning Testing, Powered by Cognero Page 14 Chapter 02: Investigating System Requirements 74. _______ requirements describe how a system is configured, monitored, maintained, and updated. ANSWER: Supportability supportability POINTS: 2 REFERENCES: p46 75. Use case diagrams, class diagrams, sequence diagrams are all examples of standard modeling method? ANSWER: UML Unified Modeling Language Unified modeling language POINTS: 2 REFERENCES: p59 76. Persons who have an interest in the successful implementation of the new system are called _______. ANSWER: stakeholders POINTS: 2 REFERENCES: p47 77. Persons within an organization who have a significant interest in its operation are _______ stakeholders. ANSWER: internal POINTS: 2 REFERENCES: p47 78. Persons outside an organization’s control who interact with the system or who have an interest in its operation are called _______ stakeholders. ANSWER: external POINTS: 2 REFERENCES: p47 79. Questions that have a simple, definitive answer are called ____________________ questions. ANSWER: closed-ended POINTS: 2 REFERENCES: p51 80. Questions that encourage discussion are called ____________________ questions. ANSWER: open-ended POINTS: 2 REFERENCES: p51 81. The most important and first step in preparing for an interview with a user is to establish the ____________________ of the interview. ANSWER: objective POINTS: 2 REFERENCES: p51 Cengage Learning Testing, Powered by Cognero Page 15 Chapter 02: Investigating System Requirements 82. A _______ is the sequence of processing steps that completely handles one business transaction. ANSWER: workflow POINTS: 2 REFERENCES: p57 83. An _______ describes the sequential flow of user activities. ANSWER: activity diagram workflow diagram POINTS: 2 REFERENCES: p60 84. One way to show concurrent paths within an activity diagram is with a _______. ANSWER: synchronization bar POINTS: 2 REFERENCES: p60 85. In order to show all the activities of a single agent or organizational unit together, a activity diagram contains what construct? ANSWER: swimlane swimlane heading Swimlane Swimlane heading POINTS: 2 REFERENCES: p60 86. List the activities of Core Process 3: Discover and Understand Details ANSWER: 1. Gather detailed information 2. Define requirements 3. Prioritize requirements 4. Develop user-interface dialogs 5. Evaluate requirements with users POINTS: 5 REFERENCES: p42 87. List the elements that are referred to by the FURPS+ acronym. ANSWER: F = Functional requirements U = Usability requirements R = Reliability requirements P = Performance requirements S = Security requirements + = Other constraints including Design constraints, Implementation requirements, interface requirements, physical requirements, supportability requirements. POINTS: 5 REFEREN p45-46 CES: Cengage Learning Testing, Powered by Cognero Page 16 Chapter 02: Investigating System Requirements 88. List the six techniques used to gather detailed requirements information. ANSWER: 1. Interview users 2. Distribute questionnaires 3. Review documents 4. Observer users 5. Research vendor solutions 6. Collect active user comments POINTS: 5 REFERENCES: p50 89. List five steps in the activity to interview users and other stakeholders. ANSWER: 1. Prepare detailed questions 2. Meet with users 3. Discuss answers and procedures 4. Document answers 5. Follow-up on open issues POINTS: 5 REFERENCES: p50 90. List the three major question themes that guide analysts in fact finding activities. ANSWER: 1. What are the business processes? 2. How are the business processes performed? 3. What information is required? POINTS: 5 REFERENCES: p50 Cengage Learning Testing, Powered by Cognero Page 17