Surgical Technology: Principles And Practice, 6th Edition Test Bank

Chapter 2: Communication and Teamwork MULTIPLE CHOICE 1. ____________ and ___________ are two of the most important components of patient care. A. Teamwork and professionalism C. Communication and teamwork B. Communication and professionalism D. Teamwork and skills ANS: C Communication and teamwork are two of the most important components of patient care. PTS: 1 DIF: 1 REF: p. 14 2. Surgery is performed by _______________. A. surgeons C. surgical technologists B. nurses D. teams of health professionals ANS: D Surgery is performed by teams of health professionals. PTS: 1 DIF: 1 REF: p. 14 3. ________ is a quality found in people with self-esteem. This type of behavior seeks to protect one’s own rights while respecting those of others. A. Aggressiveness C. Assertiveness B. Offensiveness D. Emotion ANS: C Assertiveness is defined as a quality in people with self-esteem; assertive behavior seeks to protect one’s own rights while respecting those of others. PTS: 1 DIF: 1 REF: p. 18 4. ________ are behaviors that are accepted as part of the environment and culture of a group. A. Norms C. Regulations B. Laws D. Rules ANS: A Norms are defined as behaviors that are accepted as part of the environment and culture of a group. Norms are usually established by custom and popular acceptance rather than by law, although the two may not be mutually exclusive. PTS: 1 DIF: 1 REF: p. 17 5. Communication is a two-way process between the ________. A. ST and patient C. surgeon and circulator B. sender and receiver D. accuser and accused ANS: B Communication is a two-way process in which one person (the sender) expresses ideas and feelings and another (the receiver) receives them, processes them, and gives feedback. PTS: 1 DIF: 1 REF: p. 14 6. ________ is the expression of emotion or opinion contained in the delivery of a message. A. Expression C. Sensitivity B. Body language D. Tone ANS: D Tone is the environment of the message. It reflects the sender’s emotions, such as respect for the receiver, opinion about the message, or attitude toward the receiver. PTS: 1 DIF: 1 REF: p. 15 7. ________ is the response to a message and is a component of effective communication. A. Feedback C. Harassment B. Aggression D. Abuse ANS: A Feedback is a response by the receiver that acknowledges the message that was sent. PTS: 1 DIF: 1 REF: p. 14 8. The most important reason to increase ________ is to maintain respect, trust, and empathy among coworkers and management. A. staff B. salaries C. communication skills D. gossip and rumors ANS: C Among the most important reasons to improve communication skills is to maintain respect, trust, and empathy among coworkers and management. The operating room environment is often rushed, tense, and even brusque. PTS: 1 DIF: 1 REF: p. 14 9. ________ is/are the substance or actual information contained in a message. A. Values C. Tone B. Response D. Content ANS: D Content is defined as the substance or actual information contained in a message. PTS: 1 DIF: 1 REF: pp. 14-15 10. Poor patient care, errors, conflict, and stress are results of ________. A. poor communication skills C. lack of educated team members B. aggression D. cultural differences ANS: A Good communication greatly increases the safety of the environment for the patient. Poor communication results in poor patient care, errors, conflict, and stress. PTS: 1 DIF: 1 REF: p. 14 11. Many health care workers are surprised to find that the greatest challenge in their work is not the work itself but the ________ of the workplace. A. stress C. gender value B. acceptable social distance D. interactions and social climate ANS: D Even under the best circumstances, communication can be difficult. Many health care workers are surprised to find that the greatest challenge in their work is not the work itself but the interactions and social climate of the workplace. PTS: 1 DIF: 1 REF: p. 14 12. Even if the sender does not wish to express his or her true feelings about the message, these feelings will probably be conveyed by ________. A. aggressive behavior C. body language B. assertiveness D. gossip or rumors ANS: C The way we use posture, gestures, and expressions to convey ideas and messages is called body language. These cues can emphasize the message or convey a meaning that differs significantly from what was originally intended. PTS: 1 DIF: 1 REF: p. 15 13. ________ can be both an expression of comfort and a way of controlling people. A. Harassment C. Values B. Touch D. Interactions ANS: B Touch can be both an expression of comfort and a way of controlling people. Touch, except in social gestures such as hand-shaking, is almost never neutral. PTS: 1 DIF: 1 REF: pp. 15-16 14. Good communication clarifies relationships and helps establish professional and social boundaries. It increases teamwork and goals, which will greatly increase the safety of the environment for the ________. A. surgeon C. ancillary departments B. management staff D. patient ANS: D Good communication clarifies relationships and helps to establish professional and social boundaries. It increases teamwork and reinforces team goals. Good communication greatly increases the safety of the environment for the patient. PTS: 1 DIF: 1 REF: p. 14 15. The person with ________, uses extreme defensive or aggressive tactics to achieve social comfort. A. problem behavior B. good communication skills C. the ability to be a team player D. respect for others ANS: A Problem behaviors cause mistrust, frustration, and interpersonal conflict. The person with problem behaviors uses extreme defensive or aggressive tactics to achieve a level of social comfort. PTS: 1 DIF: 1 REF: p. 21 16. _________________is a response by the receiver acknowledging receipt of the message and its content. A. Sender B. Receiver C. Feedback D. Message ANS: C Feedback is a response by the receiver acknowledging receipt of the message and its content. PTS: 1 DIF: 1 REF: p. 14 17. _________ communication is spoken, not written. A. Tone C. Verbal B. Silent D. Message ANS: C Verbal communication is spoken, not written. PTS: 1 DIF: 1 REF: p. 14 18. _______ is the manner or implied feelings behind the message, reflected in emphasis on certain words or pitch of the voice. A. Tone B. Pitch C. Attitude D. None of the above ANS: A Tone is the manner or implied feelings behind the message, reflected in emphasis on certain words or pitch of the voice. PTS: 1 DIF: 1 REF: p. 15 19. _____________________ is the way we use posture, gestures, and expressions to convey ideas or messages. A. Verbal communication B. Body language C. Neutral language D. All the above ANS: B Body language is the way we use posture, gestures, and expressions to convey ideals or messages. PTS: 1 DIF: 1 REF: p. 15 20. ____________________ is purposeful touch that conveys empathy, tenderness, and care. A. Medical touch C. Engaging touch B. Positive touch D. Therapeutic touch ANS: D Therapeutic touch is purposeful touch that conveys empathy, tenderness, and care. PTS: 1 DIF: 1 REF: p. 16 21. _________ is a set of guidelines to help people use email and other types of Internet communication in a way that promotes personal security, respect, and clarity. A. Email guidelines C. Workplace communication B. Work email guidelines D. Netiquette ANS: D Netiquette is a set of guidelines to help people use email and other types of Internet communication in a way that promotes personal security, respect, and clarity. PTS: 1 DIF: 1 REF: p. 16 22. _________ is/are a way for people to talk with others in their personal and professional community. A. Email B. Facebook C. Twitter D. Blogs ANS: D Blogs are a way for people to talk with others in their personal and professional community. PTS: 1 DIF: 1 REF: p. 17 23. _______________ is the ability to communicate effectively with people of different cultures and subcultures within populations. A. Cultural competence B. Cultural reference C. Cultural guidelines D. Cultural difference ANS: A Cultural competence is the ability to communicate effectively with people of different cultures and subcultures within populations. PTS: 1 DIF: 1 REF: p. 17 24. Effective communication results when the delivery is appropriate to the _____________. A. situation C. emotion B. environment D. bias ANS: A Effective communication results when the delivery is appropriate to the situation. Communication should take place with the right person, at the right time, and in the right place. PTS: 1 DIF: 1 REF: p. 19 25. Which of the following is a characteristic between the health professional and the public? A. The public looks to the professional for aggression. B. The public looks to the professional for perceptions. C. The public looks to the professional for gossip and rumors. D. The public looks to the professional for reassurance. ANS: D The public looks to the professional for reassurance. PTS: 1 DIF: 1 REF: p. 20 26. The respectful person does not _______________________. A. practice active listening C. value the views and ideas of others B. respond with empathy D. disparage another person ANS: D The respectful person does not disparage another person to appear to be smarter, more skilled, or “better.” PTS: 1 DIF: 1 REF: pp. 18-19 27. The way a professional appears to a family can determine their level of trust and ____________ to care for the patient. A. attitude B. ability C. awareness D. image ANS: B The way a professional appears to a family can determine their level of trust and ability to care for the patient. PTS: 1 DIF: 1 REF: p. 21 28. Despite changing social norms _______________ is a significant problem in the operating room. A. sexual abuse B. verbal abuse C. violence D. sexual harassment ANS: B Despite changing social norms verbal abuse is a significant problem in the operating room. PTS: 1 DIF: 1 REF: pp. 21-22 29. Stressors in the operating room environment can block __________________. A. conflict resolution C. good communication and teamwork B. politeness D. conflicting priorities ANS: C Stressors in the operating room can block good communication and teamwork. PTS: 1 DIF: 1 REF: p. 21 30. Which of the following causes of team conflict is an interpersonal conflict? A. Personality clash C. Personal space B. Role confusion D. Organizational skills ANS: A Personality clashes, attempts to gain control of the group, and power plays are some causes of team conflict. PTS: 1 DIF: 1 REF: p. 26 MATCHING Match the characteristics of good team work and team conflict with their most correct description. You will use the same answer more than once. A. Yielding D. Collaboration B. Change E. Conflict C. Politeness 1. Saying “please” or “thank you.” 2. Accepting the fact that others have valid points of view and conceding when one has made 10. incorrect assumptions or conclusions. Working together for a common purpose. The ability to adjust to unfolding events during a surgical procedure. Poor communication and role confusion. Speaking to others in a calm manner without sarcasm. Cooperation and the ability to accept one another’s individual personalities. A surgical technologist wants to show the student how much they know rather than allow the student to participate. Identifying new tasks or procedures and implementing them with as little disruption as possible. Open minded and retains a sense of fairness during team interaction. 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. ANS: C ANS: A ANS: D ANS: B ANS: E ANS: C ANS: D ANS: E ANS: B ANS: A 3. 4. 5. 6. 7. 8. 9. PTS: PTS: PTS: PTS: PTS: PTS: PTS: PTS: PTS: PTS: 1 1 1 1 1 1 1 1 1 1 DIF: DIF: DIF: DIF: DIF: DIF: DIF: DIF: DIF: DIF: 2 2 2 2 2 2 2 2 2 2 REF: REF: REF: REF: REF: REF: REF: REF: REF: REF: p. 26 p. 26 p. 26 p. 26 pp. 26-27 p. 26 p. 26 pp. 26-27 p. 26 p. 26 Match the following terms with their most correct description. A. Emotions E. Bias B. Environmental barriers F. Lack of understanding C. Lack of a desire to communicate G. Social and cultural influences D. Perceptions 11. One person may perceive an unemotional patient as a “stoic,” strong, brave person facing 16. 17. illness. Another person may see the same patient as extremely anxious and fearful, speechless, and unable to express emotion because of the intensity of his or her emotions. How we perceive a problem, situation, or action sometimes depends on our social and cultural background as much as our knowledge. An effective communication stopper. How we feel at the time of communication. The receiver does not have sufficient knowledge to understand exactly what the sender is trying to communicate. Hearing is a particular problem in the operating room. To be successful in sending and receiving information, a person must want to communicate. 11. 12. 13. 14. 15. ANS: D ANS: G ANS: E ANS: A ANS: F 12. 13. 14. 15. PTS: PTS: PTS: PTS: PTS: 1 1 1 1 1 DIF: DIF: DIF: DIF: DIF: 2 2 2 2 2 REF: REF: REF: REF: REF: pp. 19-20 p. 20 p. 20 p. 20 p. 20 16. ANS: B 17. ANS: C PTS: 1 PTS: 1 DIF: 2 DIF: 2 REF: p. 20 REF: p. 20 Choose from the terms listed and match them with their most correct description. A. Remain calm B. Remind yourself of the facts C. Make an assertive statement D. Sidestep the behavior E. Do not become aggressive F. Stand up for your coworkers G. Challenge authorities who allow the abuse to continue H. If abuse becomes violent 18. If you cannot stop the behavior, wait until after surgery, then confront the abuser or report it in 25. writing. You must be prepared to address the abuser. “Dr. X, it is not necessary to scream at me. When you do that, I can’t work.” Seek justification for allowing abuse to continue and do not allow yourself to feel personal defeat in the face of administration’s complacency. “I’ll get a replacement for that instrument right now.” “I have the right not to take this abuse.” Do not be afraid to request the presence of others who are in an administratively stronger position to stop the abuser. If you are in a room where your coworker is being abused, defend the person. 18. 19. 20. 21. 22. 23. 24. 25. ANS: E ANS: A ANS: C ANS: G ANS: D ANS: B ANS: H ANS: F 19. 20. 21. 22. 23. 24. PTS: PTS: PTS: PTS: PTS: PTS: PTS: PTS: 1 1 1 1 1 1 1 1 DIF: DIF: DIF: DIF: DIF: DIF: DIF: DIF: 1 1 1 1 1 1 1 1 REF: REF: REF: REF: REF: REF: REF: REF: p. 22 p. 22 p. 22 pp. 22-23 p. 22 p. 22 p. 23 p. 22