Preview Extract
Solutions to Chapter 2 Problems
A Note To Instructors: Because of volatile energy prices in today’s world, the instructor is encouraged to vary energy
prices in affected problems (e.g. the price of a gallon of gasoline) plus and minus 50 percent and ask students to
determine whether this range of prices changes the recommendation in the problem. This should make for stimulating inclass discussion of the results.
2-1
The total mileage driven would have to be specified (assumed) in addition to the variable cost of fuel per
unit (e.g. $ per gallon). Also, the fixed cost of both engine blocks would need to be assumed. The
efficiency of the traditional engine and the composite engine would also need to be specified
ยฉ 2019 Pearson Education, Inc., Hoboken, NJ. All rights reserved. This material is protected under all copyright laws as they currently
exist. No portion of this material may be reproduced, in any form or by any means, without permission in writing from the publisher.
2-2
(a)
(b)
(c)
(d)
(e)
(f)
(g)
(h)
4 โ sunk
5 โ opportunity
3 โ fixed
2 โ variable
6 โ incremental
1 โ recurring
7 โ direct
8 โ nonrecurring
ยฉ 2019 Pearson Education, Inc., Hoboken, NJ. All rights reserved. This material is protected under all copyright laws as they currently
exist. No portion of this material may be reproduced, in any form or by any means, without permission in writing from the publisher.
2-3
(a)
# cows =
1,000,000 miles/year
= 182.6 or 183 cows
(365 days/year)(15 miles/day)
Annual cost = (1,000,000 miles/year)($10 / 60 miles) = $166,667 per year
(b)
miles/year
Annual cost of gasoline = 1,000,000
ร $4/gallon = $133,333 per year
30 miles/gallon
It would cost $33,334 more per year to fuel the fleet of cars with gasoline.
ยฉ 2019 Pearson Education, Inc., Hoboken, NJ. All rights reserved. This material is protected under all copyright laws as they currently
exist. No portion of this material may be reproduced, in any form or by any means, without permission in writing from the publisher.
2-4
Cost
Rent
Hauling
Total
Site A
= $5,000
(4)(200,000)($1.50) = $1,200,000
$1,205,000
Site B
= $100,000
(3)(200,000)($1.50) = $900,000
$1,000,000
Note that the revenue of $8.00/yd3 is independent of the site selected. Thus, we can maximize
profit by minimizing total cost. The solid waste site should be located in Site B.
ยฉ 2019 Pearson Education, Inc., Hoboken, NJ. All rights reserved. This material is protected under all copyright laws as they currently
exist. No portion of this material may be reproduced, in any form or by any means, without permission in writing from the publisher.
2-5
Present cost to company = $1,000,000 + 40 repairs ร 24 hrs/repair ร $2,500/hr = $3,400,000
With Ajax, the cost to your company = $2,000,000 + 40 repairs ร R hrs/repair ร $2,500/hr
Ajax is preferred if
2,000,000 + 100,000R โค $3,400,000
or
R โค 14 hours/breakdown.
ยฉ 2019 Pearson Education, Inc., Hoboken, NJ. All rights reserved. This material is protected under all copyright laws as they currently
exist. No portion of this material may be reproduced, in any form or by any means, without permission in writing from the publisher.
2-6
The $97 you spent on a passport is a sunk cost because you cannot get your money back. If you decide
to take a trip out of the U.S. at a later date, the passportโs cost becomes part of the fixed cost of making
the trip (just as the cost of new luggage would be).
ยฉ 2019 Pearson Education, Inc., Hoboken, NJ. All rights reserved. This material is protected under all copyright laws as they currently
exist. No portion of this material may be reproduced, in any form or by any means, without permission in writing from the publisher.
2-7
If the value of the re-machining option ($60,000) is reasonably certain, this option should be chosen.
Even if the re-machined parts can be sold for only $45,001, this option is attractive. If management is
highly risk adverse (they can tolerate little or no risk), the second-hand market is the way to proceed to
guarantee $15,000 on the transaction.
ยฉ 2019 Pearson Education, Inc., Hoboken, NJ. All rights reserved. This material is protected under all copyright laws as they currently
exist. No portion of this material may be reproduced, in any form or by any means, without permission in writing from the publisher.
2-8
The certainty of making $200,000 – $120,000 = $80,000 net income is not particularly good. If your
friend keeps her present job, she is turning away from a risky $80,000 gain. This โopportunity costโ of
$80,000 balanced in favor of a sure $60,000 would indicate your friend is risk averse and does not want
to work hard as an independent consultant to make an extra $20,000 next year.
ยฉ 2019 Pearson Education, Inc., Hoboken, NJ. All rights reserved. This material is protected under all copyright laws as they currently
exist. No portion of this material may be reproduced, in any form or by any means, without permission in writing from the publisher.
2-9
(a) If you purchase a new car, you are turning away from a risky 20% per year return. If you are a risk
taker, your opportunity cost is 20%, otherwise; it is 6% per year.
(b) When you invest in the high tech companyโs common stock, the next best return youโve given up is
6% per year. This is your opportunity cost in situation (b).
ยฉ 2019 Pearson Education, Inc., Hoboken, NJ. All rights reserved. This material is protected under all copyright laws as they currently
exist. No portion of this material may be reproduced, in any form or by any means, without permission in writing from the publisher.
2-10
Let X equal dollars per item delivered, and set total revenue equal to total cost:
$X (15 items/hr) = $42.00/hr + ($0.50/item)(15 items/hr)
X = ($49.50/hr) / (15 items/hr)
X = $3.30 per item
At least $3.30 per item delivered on Sunday will be needed to break even.
ยฉ 2019 Pearson Education, Inc., Hoboken, NJ. All rights reserved. This material is protected under all copyright laws as they currently
exist. No portion of this material may be reproduced, in any form or by any means, without permission in writing from the publisher.
2-11
(a)
Students can use Equation (2-10) to determine D*.
D* =
75โ30
0.2
= 225 units/month
Then
p = 75 โ 0.1(225) = $52.50 per unit
TR = 225 units ร $52.50/unit = $11,812.50
CT = $1,000 + $30/unit ร 225 units = $7,750
and
Maximum profit = TR โ CT = $11,812.50 โ $7,750 = $4,062.50 per month
(b)
Using the quadratic equation to solve for the breakeven points:
?โฒ =
45 ยฑ โ(โ45)2 โ 4(0.1)(1,000)
0.2
?โฒ =
45 ยฑ 40.3
0.2
?1โฒ = 24 (rounded up from 23.5)
?2โฒ = 426 (rounded down from 426.5)
Thus, the profitable range of demand is from 24 to 426 units per month.
ยฉ 2019 Pearson Education, Inc., Hoboken, NJ. All rights reserved. This material is protected under all copyright laws as they currently
exist. No portion of this material may be reproduced, in any form or by any means, without permission in writing from the publisher.
2-12
Re-write the price-demand equation as follows: p = 2,000 – 0.1D. Then,
TR = p ๏ D = 2,000D – 0.1D2.
The first derivative of TR with respect to D is
d(TR) / dD = 2,000 – 0.2D
๏ฉ
This, set equal to zero, yields the D that maximizes TR. Thus,
๏ฉ
2,000 – 0.2 D = 0
๏ฉ
D = 10,000 units per month
What is needed to determine maximum monthly profit is the fixed cost per month and the variable cost
per lash adjuster.
ยฉ 2019 Pearson Education, Inc., Hoboken, NJ. All rights reserved. This material is protected under all copyright laws as they currently
exist. No portion of this material may be reproduced, in any form or by any means, without permission in writing from the publisher.
2-13
p = 150 ๏ญ 0.01D
CF = $50,000
cv = $40/unit
Profit = 150D ๏ญ 0.01D2 ๏ญ 50,000 ๏ญ 40D = 110D ๏ญ 0.01D2 ๏ญ 50,000
d(Profit)/dD = 110 ๏ญ 0.02D = 0
๏ฉ
D = 5,500 units per year, which is less than maximum anticipated demand
At D = 5,500 units per year, Profit = $252,500 and p = $150 ๏ญ 0.01(5,500) = $95/unit.
ยฉ 2019 Pearson Education, Inc., Hoboken, NJ. All rights reserved. This material is protected under all copyright laws as they currently
exist. No portion of this material may be reproduced, in any form or by any means, without permission in writing from the publisher.
2-14
(a)
D* = (a โ Cv) / 2b = (700 โ 131.50) / 0.10 = 568.5 / 0.10 = 5,685 103 board-feet
Price = $700 โ (0.05)(5,685) = $415.75 per 103 board feet
Profit (per month) = pD โ CF – CvD
= $415.75(5,685) – $1,000,000 – $131.50(5,685)
= 2,363,539 โ 1,000,000 โ 747,578
= $615,961/ month
(b)
โbD2 + (a โ Cv)D โ CF = 0
b= 0.05
(a โ Cv) = 568.5
CF = 1,000,000
โ0.05D2 + 568.5D โ 1,000,000 = 0
Dโ1,2
= -568.5 ยฑ [ (568.5)2 โ 4(-0.05)(-1,000,000)]1/2
2 (-0.05)
= -568.5 ยฑ [ 323,192.25 โ 200,000]1/2
-0.10
D1
= (-568.5 + 351) / (-0.10) = 2,175
D2
= (-568.5 – 351) / (-0.10) = 9,195
ยฉ 2019 Pearson Education, Inc., Hoboken, NJ. All rights reserved. This material is protected under all copyright laws as they currently
exist. No portion of this material may be reproduced, in any form or by any means, without permission in writing from the publisher.
2-15
(a)
(b)
2700 5000 ๏น
๏ฉ
Profit = ๏ช38 ๏ซ
๏ญ 2 ๏บ D – 1000 – 40D
D
D ๏ป
๏ซ
5000
= 38D + 2700 -1000 – 40D
D
5000
+ 1700
Profit = -2D D
5000
d (Profit)
= -2 +
=0
dD
D2
5000
or,
D2 =
= 2500 and
D* = 50 units per month
2
d 2 (Profit)
dD 2
=
๏ญ10,000
D3
1
Therefore, D* = 50 is a point of maximum profit.
ยฉ 2019 Pearson Education, Inc., Hoboken, NJ. All rights reserved. This material is protected under all copyright laws as they currently
exist. No portion of this material may be reproduced, in any form or by any means, without permission in writing from the publisher.
2-16
Profit = Total revenue – Total cost
= (15X – 0.2X2) – (12 + 0.3X + 0.27X2)
= 14.7X – 0.47X2 – 12
dProfit
= 0 = 14.7 – 0.94X
dX
X = 15.64 megawatts
Note:
d 2 Profit
= – 0.94 thus, X = 15.64 megawatts maximizes profit
dX 2
ยฉ 2019 Pearson Education, Inc., Hoboken, NJ. All rights reserved. This material is protected under all copyright laws as they currently
exist. No portion of this material may be reproduced, in any form or by any means, without permission in writing from the publisher.
2-17
(a)
Using Equation (2-10),
?โ =
(b)
180 โ 40
= 14 units per week
2(5)
Total profit = โ5(142) + (180 โ 40)(14)
= โ980 + 140(14)
= $980/wk
ยฉ 2019 Pearson Education, Inc., Hoboken, NJ. All rights reserved. This material is protected under all copyright laws as they currently
exist. No portion of this material may be reproduced, in any form or by any means, without permission in writing from the publisher.
2-18
20,000 tons/yr. (2,000 pounds / ton) = 40,000,000 pounds per year of zinc are produced.
The variable cost per pound is $20,000,000 / 40,000,000 pounds = $0.50 per pound.
(a) Profit/yr
= (40,000,000 pounds / year) ($1.00 – $0.50) – $17,000,000
= $20,000,000 – $17,000,000
= $3,000,000 per year
The mine is expected to be profitable.
(b) If only 17,000 tons (= 34,000,000 pounds) are produced, then
Profit/yr = (34,000,000 pounds/year)($1.00 – $0.50) – $17,000,000 = 0
Because Profit =0, 17,000 tons per year is the breakeven point production level for this mine. A loss
would occur for production levels 17,000 tons per year.
ยฉ 2019 Pearson Education, Inc., Hoboken, NJ. All rights reserved. This material is protected under all copyright laws as they currently
exist. No portion of this material may be reproduced, in any form or by any means, without permission in writing from the publisher.
2-19
(a)
BE = $1,500,000 / ($39.95 โ $20.00) = 75,188 customers per month
(b)
New BE point = $1,500,000 / ($49.95 โ $25.00) = 60,120 per month
(c)
For 63,000 subscribers per month, profit equals
63,000 ($49.95 โ $25.00) โ $1,500,000 = $71,850 per month
This improves on the monthly loss experienced in part (a).
ยฉ 2019 Pearson Education, Inc., Hoboken, NJ. All rights reserved. This material is protected under all copyright laws as they currently
exist. No portion of this material may be reproduced, in any form or by any means, without permission in writing from the publisher.
2-20
(a)
D๏ข =
CF
$2,000,000
=
= 40,000 units per year
p – cv
($90 – $40) / unit
$10,000,000
$9,000,000
$8,000,000
Profit
Breakeven
Point
$6,000,000
$4,000,000
$6,000,000
Loss
$2,000,000
Fixed Cost
D’ = 40,000 units
$0
0
20,000
40,000
60,000
80,000
100,000
Number of Units
(b)
Profit (Loss) = Total Revenue – Total Cost
(90% Capacity) = 90,000 ($90) – [$2,000,000 + 90,000 ($40)]
= $2,500,000 per year
(100% Capacity) = [90,000($90) + 10,000($70)] – [$2,000,000 + 100,000($40)]
= $2,800,000 per year
ยฉ 2019 Pearson Education, Inc., Hoboken, NJ. All rights reserved. This material is protected under all copyright laws as they currently
exist. No portion of this material may be reproduced, in any form or by any means, without permission in writing from the publisher.
2-21
Annual savings are at least equal to ($60/lb)(600 lb) = $36,000. So the company can spend no more than
$36,000 (conservative) and still be economical. Other factors include ease of maintenance / cleaning,
passenger comfort and aesthetic appeal of the improvements. Yes, this proposal appears to have merit
so it should be supported.
ยฉ 2019 Pearson Education, Inc., Hoboken, NJ. All rights reserved. This material is protected under all copyright laws as they currently
exist. No portion of this material may be reproduced, in any form or by any means, without permission in writing from the publisher.
2-22
Jerryโs logic is correct if the AC system does not degrade in the next ten years (very unlikely). Because
the leak will probably get worse, two or more refrigerant re-charges per year may soon become
necessary. Jerryโs strategy could be to continue re-charging his AC system until two re-charges are
required in a single year. Then he should consider repairing the evaporator (and possibly other faulty
parts of his system).
ยฉ 2019 Pearson Education, Inc., Hoboken, NJ. All rights reserved. This material is protected under all copyright laws as they currently
exist. No portion of this material may be reproduced, in any form or by any means, without permission in writing from the publisher.
2-23
Over 81,000 miles, the gasoline-only car will consume 2,700 gallons of fuel. The flex-fueled car will
use 3,000 gallons of E85. So we have
(3,000 gallons)(X) + $1,000 = (2,700 gallons)($3.89/gal)
and
X = $3.17 per gallon
This is 18.5% less expensive than gasoline. Can our farmers pull it off โ maybe with government
subsidies?
ยฉ 2019 Pearson Education, Inc., Hoboken, NJ. All rights reserved. This material is protected under all copyright laws as they currently
exist. No portion of this material may be reproduced, in any form or by any means, without permission in writing from the publisher.
2-24
(a)
?? = ?? ?
Eqn. (2-8)
$2,000,000 = ?? (2000 ????)
?? = $1,000/ton = $0.50/ lb.
Profit = [?? – ?? ]X – ??
= [ $0.80/lb – $0.50/ lb] 4,000,000 lb – $700,000
= $500,000
(b)
Xโ
= ?? / (?? – ?? )
Eqn. (2-13)
= $700,000 / ($0.80/lb – $0.50/ lb)
= 2,333,333 lbs
?? = ?? / Xโ = $700,000 / 2,333,333 lbs = $0.30 / lb
OR
Xโ(?? – ?? ) = ?? Xโ at breakeven point
?? = (?? – ?? ) = ($0.80/lb – $0.50/ lb) = $0.30/ lb
(c)
?? = (X?? + ?? ) / X
= [ 4,000,000 lb ($0.50/lb) + $700,000] / 4,000,000 lb
= $0.675/ lb
ยฉ 2019 Pearson Education, Inc., Hoboken, NJ. All rights reserved. This material is protected under all copyright laws as they currently
exist. No portion of this material may be reproduced, in any form or by any means, without permission in writing from the publisher.
2-25
(a)
Ownership cost = $120 + $0.60X where X = horsepower rating.
$0.055
1
Operating cost = hp-hour (X) ร 9000 hp-hour
Total annual cost = 120 + 0.60X +
0.055(9000)
dAC
dX
X
495
= 120 + 0.6X + X
= 0.6 – 495X -2 = 0
X = 28.72 horsepower
(b)
For X to be a minimum of the function in part (a), show that
d2 AC
dX 2
d2 AC
dX 2
> 0.
= 990X-3 which is greater than 0 for all positive values of X.
ยฉ 2019 Pearson Education, Inc., Hoboken, NJ. All rights reserved. This material is protected under all copyright laws as they currently
exist. No portion of this material may be reproduced, in any form or by any means, without permission in writing from the publisher.
2-26
C T = C o + C c = knv 2 +
$1,500n
v
dC T
1,500
= 0 = 2kv – 2 = kv 3 – 750
dv
v
750
k
v=3
To find k, we know that
Co
= $100/mile at v = 12 miles/hr
n
Co
= kv 2 = k(12) 2 = 100
n
and
k = 100 / 144 = 0.6944
so,
v = 3
750
= 10.25 miles / hr .
0.6944
The ship should be operated at an average velocity of 10.25 mph to minimize the total cost of operation
and perishable cargo.
Note: The second derivative of the cost model with respect to velocity is:
d 2CT
n
= 1.388n + 3,000 3
2
dv
v
The value of the second derivative will be greater than 0 for n > 0 and v > 0. Thus we have found a
minimum cost velocity.
ยฉ 2019 Pearson Education, Inc., Hoboken, NJ. All rights reserved. This material is protected under all copyright laws as they currently
exist. No portion of this material may be reproduced, in any form or by any means, without permission in writing from the publisher.
2-27
Solve for k: CG / n = kv
v in miles/hr
1/18 mils/gal = k (70 miles/hr) ; k = 1 hr โ gal / 1,260 mi2 = 0.000794 hr-gal/mi2
CG = (0.000794 hr-gal/mi2)(3000)(v)($3.60/gal) = 8.5752 hr-gal/mi2
CFSS = ($15,000/hr)(1/v)
Find CT
CT = ($8.5752 hr/mi2)(v mi/hr) + ($15,000/hr)(v-1hr/mi)($/mi)
d CT / dv = 8.5752 โ15,000/v2 = 0
v2 = 15,000/8.5752
v* = 41.82 mi/hr
Check d2 CT / dv2 = 30,000v-3 which is positive for v > 0, therefore we have minimized the total cost
ยฉ 2019 Pearson Education, Inc., Hoboken, NJ. All rights reserved. This material is protected under all copyright laws as they currently
exist. No portion of this material may be reproduced, in any form or by any means, without permission in writing from the publisher.
2-28 (293 kWh/106 Btu)($0.15/kWh) = $43.95/106 Btu
R11
R19
R30
R38
A. Investment cost
$2,400 $3,600 $5,200 $6,400
6
B. Annual Heating Load (10 Btu/yr)
74
69.8
67.2
66.2
C. Cost of heat loss/yr
$3,252 $3,068 $2,953 $2,909
D. Cost of heat loss over 25 years
$81,308 $76,693 $73,836 $72,737
E. Total Life Cycle Cost = A + D
$83,708 $80,293 $79,036 $79,137
Select R30 to minimize total life cycle cost.
ยฉ 2019 Pearson Education, Inc., Hoboken, NJ. All rights reserved. This material is protected under all copyright laws as they currently
exist. No portion of this material may be reproduced, in any form or by any means, without permission in writing from the publisher.
2-29
(a)
C
dC
๏ฝ ๏ญ I ๏ซ CR t = 0
d๏ฌ
๏ฌ2
or, ๏ฌ2 = CI/CRt
and, ๏ฌ* = (CI/CRt)1/2; we are only interested in the positive root.
(b)
d 2C
d๏ฌ2
๏ฝ
2C I
๏ฌ3
๏พ 0 for ๏ฌ > 0
Therefore, ๏ฌ* results in a minimum life-cycle cost value.
(c)
Investment cost versus total repair cost
C
CRยท๏ยทt
$
CI
๏ฌ
ยฉ 2019 Pearson Education, Inc., Hoboken, NJ. All rights reserved. This material is protected under all copyright laws as they currently
exist. No portion of this material may be reproduced, in any form or by any means, without permission in writing from the publisher.
2-30
180 rpm
1 cycle = (12 jacks/refurb.)(1 +4 refurb.) / (7 jacks/hr) = 60/7 = 8.57 hrs
Cost per cycle = 1 brush —- $90
4 refurb. — 4($30)
Oper. Cost โ 8.57 hr. ($70/hr)
= $810/cycle
Cost per jack = $810/60 = $13.50/jack
240 rpm
1 cycle = (8 x 3) / 10 = 2.4 hrs
Cost per cycle = $90 + 2($30) + 2.4hr ($70/hr) = $318/cycle
Cost per jack = $318/24 = $13.25/jack
300 rpm
1 cycle = (6 x 2) / 12 = 1hr
Cost per cycle = $90 + 1($30) + 1hr ($70/hr) = $190/cycle
Cost per jack = $190/12 = $15.83/jack
Select 240 rpm
ยฉ 2019 Pearson Education, Inc., Hoboken, NJ. All rights reserved. This material is protected under all copyright laws as they currently
exist. No portion of this material may be reproduced, in any form or by any means, without permission in writing from the publisher.
2-31
(a)
With Dynolube you will average (20 mpg)(1.01) = 20.2 miles per gallon (a 1% improvement).
Over 50,000 miles of driving, you will save
50,000 miles 50,000 miles
๏ญ
๏ฝ 24.75 gallons of gasoline.
20 mpg
20.2 mpg
This will save (24.75 gallons)($4.00 per gallon) = $99.
(b)
Yes, the Dynolube is an economically sound choice.
ยฉ 2019 Pearson Education, Inc., Hoboken, NJ. All rights reserved. This material is protected under all copyright laws as they currently
exist. No portion of this material may be reproduced, in any form or by any means, without permission in writing from the publisher.
2-32
The cost of tires containing compressed air is ($200 / 50,000 miles) = $0.004 per mile. Similarly, the
cost of tires filled with 100% nitrogen is ($220 / 62,500 miles) = $0.00352 per mile. On the face of it,
this appears to be a good deal if the claims are all true (a big assumption). But recall that air is 78%
nitrogen, so this whole thing may be a gimmick to take advantage of a gullible public. At 200,000 miles
of driving, one original set of tires and three replacements would be needed for compressed-air tires.
One original set and two replacements (close enough) would be required for the 100% nitrogen-filled
tires. What other assumptions are being made?
ยฉ 2019 Pearson Education, Inc., Hoboken, NJ. All rights reserved. This material is protected under all copyright laws as they currently
exist. No portion of this material may be reproduced, in any form or by any means, without permission in writing from the publisher.
2-33
(a)
Speed
A
B
C
Drilling Rate
(ft/min)
2
3
4
Bit life at this Speed
(min)
10
6
3
Given: rock drill with 3 operating speeds
Cost= bit cost + operator cost (+ blasting penalty)
1 cycle = 96 ft. of drilling
Operator cost = $30/hr = $0.50/min
Bit cost = $10.00/each
Speed A โ Cycle = 96ft / 2fpm = 48 min
Bit cost- 48 min/ 10 min/bit = 4.8 bits x $10 each = $48.00
Oper. Cost- 48 min x $0.50/min
$24.00
$72.00/cycle
Cost/ft. = $72.00/cycle / 96 ft/cycle = $0.75/ft
Speed B โ Cycle = 96ft / 3fpm = 32 min
Bit cost- 32 min/ 6 min/bit = 5.33 bits x $10 each = $53.33
Oper. Cost- 32 min x $0.50/min
$16.00
$69.33/cycle
Cost/ft. = $69.33/cycle / 96 ft/cycle = $0.72/ft
Speed C โ Cycle = 96ft / 4fpm = 24 min
Bit cost- 24 min/ 3 min/bit = 8 bits x $10 each =
$80.00
Oper. Cost- 24 min x $0.50/min
$12.00
$92.00/cycle
Cost/ft. = $92.00/cycle / 96 ft/cycle = $0.96/ft
Choose Speed B
ยฉ 2019 Pearson Education, Inc., Hoboken, NJ. All rights reserved. This material is protected under all copyright laws as they currently
exist. No portion of this material may be reproduced, in any form or by any means, without permission in writing from the publisher.
2-33
(b)
Penalty of $60.00/hour for cycle time greater than 30 minutes
$60/hr = $1.00/min
Speed A- Cycle Time = 48 min
Total cost/cycle = $72.00 + (48-30)$1.00 = $90.00
(includes penalty)
($0.9375/ft)
Speed B- Cycle Time = 32 min
Total cost/cycle = $69.33 + (32-30)$1.00 = $71.33
(includes penalty)
($0.743/ft)
Speed C- Cycle Time = 24 min (no penalty
Total cost/cycle = $92.00
($0.958/ft)
Speed B still has the lowest cost per cycle, now the cost per foot is $0.743/ft
ยฉ 2019 Pearson Education, Inc., Hoboken, NJ. All rights reserved. This material is protected under all copyright laws as they currently
exist. No portion of this material may be reproduced, in any form or by any means, without permission in writing from the publisher.
2-34
(a)
Manufacturing Option A
Labor = (40 x 5)($10) = $2000/wk.
Rental = $20,000
ฮฃ = $22,000
Material = $15/unit
Purchase Option B = $20/unit
$22,000 + $15(x) = $20(x)
$22,000/5 = ?ฬ
?ฬ = 4,400 units/wk = Breakeven amount
(b)
$22,000 + $15(3500) [ ] $20 (3500)
$74,500 > $70,000
Purchase this item
ยฉ 2019 Pearson Education, Inc., Hoboken, NJ. All rights reserved. This material is protected under all copyright laws as they currently
exist. No portion of this material may be reproduced, in any form or by any means, without permission in writing from the publisher.
2-35
Strategy: Select the design which minimizes total cost for 125,000 units/year (Rule 2). Ignore the sunk
costs because they do not affect the analysis of future costs.
(a)
Design A
Total cost/125,000 units = (12 hrs/1,000 units)($18.60/hr)(125,000)
+ (5 hrs/1,000 units)($16.90/hr)(125,000)
= $38,463, or $0.3077/unit
Design B
Total cost/125,000 units = (7 hrs/1,000 units)($18.60/hr)(125,000)
+ (7 hrs/1,000 units)($16.90/hr)(125,000)
= $33,175, or $0.2654/unit
Select Design B
(b)
Savings of Design B over Design A are:
Annual savings (125,000 units) = $38,463 โ $33,175 = $5,288
Or, savings/unit = $0.3077 โ $0.2654 = $0.0423/unit.
ยฉ 2019 Pearson Education, Inc., Hoboken, NJ. All rights reserved. This material is protected under all copyright laws as they currently
exist. No portion of this material may be reproduced, in any form or by any means, without permission in writing from the publisher.
2-36
Profit per day = Revenue per day โ Cost per day
= (Production rate)(Production time)($30/part)[1-(% rejected+% tested)/100]
โ (Production rate)(Production time)($4/part) โ (Production time)($40/hr)
Process 1: Profit per day = (35 parts/hr)(4 hrs/day)($30/part)(1-0.2) โ
(35 parts/hr)(4 hrs/day)($4/part) โ (4 hrs/day)($40/hr)
= $2640/day
Process 2: Profit per day = (15 parts/hr)(7 hrs/day)($30/part) (1-0.09) โ
(15 parts/hr)(7 hrs/day)($4/part) โ (7 hrs/day)($40/hr)
= $2155.60/day
Process 1 should be chosen to maximize profit per day.
ยฉ 2019 Pearson Education, Inc., Hoboken, NJ. All rights reserved. This material is protected under all copyright laws as they currently
exist. No portion of this material may be reproduced, in any form or by any means, without permission in writing from the publisher.
2-37
At 70 mph your car gets 0.8 (30 mpg) = 24 mpg and at 80 mph it gets 0.6(30 mpg) = 18 mpg. The extra
cost of fuel at 80 mph is:
(400 miles/18mpg โ 400 miles/24 mpg)($4.00 per gallon) = $22.22
The reduced time to make the trip at 80 mph is about 45 minutes. Is this a good tradeoff in your
opinion? What other factors are involved?
ยฉ 2019 Pearson Education, Inc., Hoboken, NJ. All rights reserved. This material is protected under all copyright laws as they currently
exist. No portion of this material may be reproduced, in any form or by any means, without permission in writing from the publisher.
2-38
(a)
Operation 1
cycle time = 1 hr + 0.333 hr = 1.333 hr/cycle
Cycles/day = (8hr/day)(1 cycle/ 1.333 hr) = 6 cycle/day
Value added = (2000 parts/cycle)(6 cycles/day)($0.40/part)
= $4,800/day
Cost1 = 8 hr/day ($20/hr) = $160/day
Value โ cost = $4,800 – $160 = $4,640/day
Operation 2
cycle time = 2 hr + 0.5 hr = 2.5 hr/cycle
Cycles/day = (8hr/day)(1 cycle/ 2.5 hr) = 3.2 cycle/day
Value added = (3500 parts/cycle)(3.2 cycles/day)($0.40/part)
= $4,480/day
Cost2 = 8 hr/day ($11/hr) = $88/day
Value โ cost = $4,480 – $88 = $4,392/day
Select Operation 1 to maximize profit
(b)
Output/day for Operation 1 = 12,000 parts and output/.day for Operation 2 = 11,200 parts.
Downtime for Operation 1 = 6 x 20 min = 120 minutes/day and downtime for Operation 2 = 3.2
x 30 = 96 minutes/day. So increased production for Operation 1 is being traded off for increased
tool changing time (downtime), and the balance is favorable for Operation 1 compared to
Operation 2.
ยฉ 2019 Pearson Education, Inc., Hoboken, NJ. All rights reserved. This material is protected under all copyright laws as they currently
exist. No portion of this material may be reproduced, in any form or by any means, without permission in writing from the publisher.
2-39
Apache: (24 hr/day)(7 days/wk) โ 4 = 164 hrs/wk uptime
(90 hits/min) (60 min/hour) = 5,400 hits/hr
(5,400 hits/hr) (164 hrs/wk) = 885,600 hits/wk @ $0.015/hit
= $13,284/wk
Profit/yr. = ($13,284/wk)(52 wk/yr) = $690,768
Windows IIS: (24 hr/day)(7 days/wk) โ 0.75 = 167.25 hrs/wk uptime
(5,400 hits/hr) (167.25 hrs/wk) = 903,150 hits/wk @ $0.015/hit
= $13,547.25/wk
Profit/yr. = ($13,547.25/wk)(52 wk/yr) – $5,000 = $699,457
Go with Windows software.
ยฉ 2019 Pearson Education, Inc., Hoboken, NJ. All rights reserved. This material is protected under all copyright laws as they currently
exist. No portion of this material may be reproduced, in any form or by any means, without permission in writing from the publisher.
2-40
Option A (Purchase):
CT = (10,000 items)($8.50/item) = $85,000
Option B (Manufacture):
Direct Materials = $5.00/item
Direct Labor
= $1.50/item
Overhead
= $3.00/item
$9.50/item
CT = (10,000 items)($9.50/item) = $95,000
Choose Option A (Purchase Item).
ยฉ 2019 Pearson Education, Inc., Hoboken, NJ. All rights reserved. This material is protected under all copyright laws as they currently
exist. No portion of this material may be reproduced, in any form or by any means, without permission in writing from the publisher.
2-41
The two alternatives are โno jig with a skilled machinistโ and โuse a jig with a lesser skilled machinist.โ
No jig: (1.5 min/housing)/(60 min/hr)($25/hr)(4000 housings) = $2,500
With jig: (2 min/housing)/(60 min/hr)($15/hr)(4000 housings) + $500 = $2,500
Alternatives are equally attractive.
ยฉ 2019 Pearson Education, Inc., Hoboken, NJ. All rights reserved. This material is protected under all copyright laws as they currently
exist. No portion of this material may be reproduced, in any form or by any means, without permission in writing from the publisher.
2-42
Assumptions: You can sell all the metal that is recovered
Method 1:
Recovered ore = (0.62)(100,000 tons)
= 62,000 tons
Removal cost
= (62,000 tons)($23/ton)
= $1,426,000
Processing cost = (62,000 tons)($40/ton)
= $2,480,000
Recovered metal = (300 lbs/ton)(62,000 tons) = 18,600,000 lbs
Revenues
= (18,600,000 lbs)($0.8 / lb) = $14,880,000
Profit = Revenues – Cost = $14,880,000 – ($1,426,000 + $2,480,000)
= $10,974,000
Method 2:
Recovered ore = (0.5)(100,000 tons)
= 50,000 tons
Removal cost
= (50,000 tons)($15/ton)
= $750,000
Processing cost = (50,000 tons)($40/ton)
= $2,000,000
Recovered metal = (300 lbs/ton)(50,000 tons) = 15,000,000 lbs
Revenues
= (15,000,000 lbs)($0.8 / lb) = $12,000,000
Profit = Revenues – Cost = $12,000,000 – ($750,000 + $2,000,000)
= $9,250,000
Select Method 1 (62% recovered) to maximize total profit from the mine.
ยฉ 2019 Pearson Education, Inc., Hoboken, NJ. All rights reserved. This material is protected under all copyright laws as they currently
exist. No portion of this material may be reproduced, in any form or by any means, without permission in writing from the publisher.
2-43
Profit per ounce (Method A) = $1,750 – $550 / [(0.90 oz. per ton)(0.90)] = $1,750 – $679
= $1,071 per ounce
Profit per ounce (Method B) = $1,750 – $400 / [(0.9 oz. per ton)(0.60) =$1,750 – $741
= $1,009 per ounce
Therefore, by a slim margin we should recommend Method A.
ยฉ 2019 Pearson Education, Inc., Hoboken, NJ. All rights reserved. This material is protected under all copyright laws as they currently
exist. No portion of this material may be reproduced, in any form or by any means, without permission in writing from the publisher.
2-44
(a) False; (d) False; (g) False; (j) False; (m) True; (p) False;
(b) False; (e) True; (h) True; (k) True; (n) True; (q) True;
(c) True; (f) True; (i) True; (l) False; (o) True; (r) True;
(s) False
ยฉ 2019 Pearson Education, Inc., Hoboken, NJ. All rights reserved. This material is protected under all copyright laws as they currently
exist. No portion of this material may be reproduced, in any form or by any means, without permission in writing from the publisher.
๏จ1,750,000 Btu๏ฉ๏ฆ๏ง
2-45
(a) Loss ๏ฝ
lb coal ๏ถ
๏ท
๏จ 12,000 Btu ๏ธ ๏ฝ 486 lbs of coal
0.30
(b) 486 pounds of coal produces (486)(1.83) = 889 pounds of CO2 in a year.
ยฉ 2019 Pearson Education, Inc., Hoboken, NJ. All rights reserved. This material is protected under all copyright laws as they currently
exist. No portion of this material may be reproduced, in any form or by any means, without permission in writing from the publisher.
2-46
(a) Let X = breakeven point in miles
Fuel cost (car dealer option) = ($2.00/gal)(1 gal/20 miles) = $0.10/mile
Motor Pool Cost = Car Dealer Cost
($0.36/mi) X = (6 days) ($30/day) + ๏จ$0.20/mi + $0.10/mi ๏ฉX
$0.36X = 180 + $0.30X
and
X = 3,000 miles
(b)
6 days (100 miles/day) = 600 free miles
If the total driving distance is less than 600 miles, then the breakeven point equation is given by:
($0.36/mi)X = (6 days)($30 /day) + ($0.10/mi)X
X = 692.3 miles > 600 miles
This is outside of the range [0, 600], thus renting from State Tech Motor Pool is best for distances
less than 600 miles.
If driving more than 600 miles, then the breakeven point can be determined using the following
equation:
($0.36/mi)X = (6 days)($30 /day) + ($0.20/mi)(X – 600 mi) + ($0.10/mi)X
X = 1,000 miles
(c)
The true breakeven point is 1000 miles.
The car dealer was correct in stating that there is a breakeven point at 750 miles. If driving less
than 900 miles, the breakeven point is:
($0.34/mi)X = (6 days)($30 /day) + ($0.10/mi)X
X = 750 miles 900 miles
The car dealer is correct, but only if the group travels in the range between 750 miles and 1,800
miles. Since the group is traveling more than 1,800 miles, it is better for them to rent from State
Tech Motor Pool.
This problem is unique in that there are two breakeven points. The following graph shows the two
points.
ยฉ 2019 Pearson Education, Inc., Hoboken, NJ. All rights reserved. This material is protected under all copyright laws as they currently
exist. No portion of this material may be reproduced, in any form or by any means, without permission in writing from the publisher.
2-46 continued
Total Cost
Car Dealer v. State Tech Motor Pool
$1,000
$900
$800
$700
$600
$500
$400
$300
$200
$100
$0
X2′ = 1,800 miles
X1′ = 750 miles
Car Dealer
State Tech
0
500
1000
1500
2000
2500
Trip Mileage
ยฉ 2019 Pearson Education, Inc., Hoboken, NJ. All rights reserved. This material is protected under all copyright laws as they currently
exist. No portion of this material may be reproduced, in any form or by any means, without permission in writing from the publisher.
2-47
This problem is location specific. Weโll assume the problem setting is in Tennessee. The eight years
($2,400 / $300) to recover the initial investment in the stove is expensive (i.e. excessive) by traditional
measures. But the annual cost savings could increase due to inflation. Taking pride in being โgreenโ is
one factor that may affect the homeownerโs decision to purchase a corn-burning stove.
ยฉ 2019 Pearson Education, Inc., Hoboken, NJ. All rights reserved. This material is protected under all copyright laws as they currently
exist. No portion of this material may be reproduced, in any form or by any means, without permission in writing from the publisher.
2-48
F
G
H
I
J
K
0
L
M
N
O
P
Net Income
250
$20,000
$1
2
3
4
5
6
7
8
9 10 11 12 13 14 15 16 17 18 19 20 21 22 23
$(20,000)
$(40,000)
$(60,000)
$(80,000)
$(100,000)
Volume (Demand)
$600,000
$500,000
$400,000
Total Revenue
$300,000
Total Expense
$200,000
$100,000
10
00
15
00
20
00
25
00
30
00
35
00
40
00
45
00
50
00
0
$50
0
Volume (Demand)
$600,000
$500,000
$400,000
$300,000
Total Revenue
$200,000
Total Expense
Net income
$100,000
$$(100,000)
$(200,000)
10
00
15
00
20
00
25
00
30
00
35
00
40
00
45
00
50
00
55
00
Monthly
Price per
Total
Total Expense Net income
Demand
Unit
Revenue
6
7
0 $
180 $
$
73,000 $
(73,000)
8
250 $
175 $
43,750 $
93,750 $
(50,000)
9
500 $
170 $
85,000 $
114,500 $
(29,500)
10
750 $
165 $
123,750 $
135,250 $
(11,500)
11
1000 $
160 $
160,000 $
156,000 $
4,000
12
1250 $
155 $
193,750 $
176,750 $
17,000
13
1500 $
150 $
225,000 $
197,500 $
27,500
14
1750 $
145 $
253,750 $
218,250 $
35,500
15
2000 $
140 $
280,000 $
239,000 $
41,000
16
2250 $
135 $
303,750 $
259,750 $
44,000
17
2500 $
130 $
325,000 $
280,500 $
44,500
18
2750 $
125 $
343,750 $
301,250 $
42,500
19
3000 $
120 $
360,000 $
322,000 $
38,000
20
3250 $
115 $
373,750 $
342,750 $
31,000
21
3500 $
110 $
385,000 $
363,500 $
21,500
22
3750 $
105 $
393,750 $
384,250 $
9,500
23
4000 $
100 $
400,000 $
405,000 $
(5,000)
24
4250 $
95 $
403,750 $
425,750 $
(22,000)
25
4500 $
90 $
405,000 $
446,500 $
(41,500)
26
4750 $
85 $
403,750 $
467,250 $
(63,500)
27
5000 $
80 $
400,000 $
488,000 $
(88,000)
28
5250 $
75 $
393,750 $
508,750 $
(115,000)
29
5500 $
70 $
385,000 $
529,500 $
(144,500)
30
31
32 Summary of impact of changes in cost components on optimum
33 demand and profitable range of demand.
34
35 Percent Change
CF
cv
D1 ‘
D2 ‘
36
D*
37
-10%
-10%
2,633
724
4541
0%
-10%
2,633
824
4443
38
10%
-10%
2,633
928
4339
39
40
-10%
0%
2,425
816
4036
41
0%
0%
2,425
932
3918
10%
0%
2,425
1060
3790
42
-10%
10%
2,218
940
3495
43
44
0%
10%
2,218
1092
3343
45
10%
10%
2,218
1268
3167
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
$40,000
0
83
180
0.02
E
50
0
73,000
$
$
$
D
Demand Start
point (D) =
Demand
Increment =
Net Income
$
C
Cash Flow
2
3
4
5
B
Cash Flow
1
A
Fixed cost/
mo. =
Variable
cost/unit =
a=
b=
Volume (Demand)
Reducing fixed costs has no impact on the optimum demand value, but does broaden the profitable range
of demand. Reducing variable costs increase the optimum demand value as well as the range of
profitable demand.
ยฉ 2019 Pearson Education, Inc., Hoboken, NJ. All rights reserved. This material is protected under all copyright laws as they currently
exist. No portion of this material may be reproduced, in any form or by any means, without permission in writing from the publisher.
2-49
New annual heating load = (230 days)(72 ยฐF ๏ญ 46 ยฐF) = 5,980 degree days. Now, 136.7 ๏ด 106 Btu are
lost with no insulation. The following U-factors were used in determining the new heating load for the
various insulation thicknesses.
R11
R19
R30
R38
Energy Cost
Investment Cost
$
6
Annual Heating Load (10 Btu)
Cost of Heat Loss/yr
Cost of Heat Loss over 25 years
Total Life Cycle Cost
U-factor
0.2940
0.2773
0.2670
0.2630
Heating Load
101.3 ๏ด 106 Btu
95.5 ๏ด 106 Btu
92 ๏ด 106 Btu
90.6 ๏ด 106 Btu
$/kWhr
$0.086
$/10 Btu
$25.20
6
R11
900 $
R19
1,350 $
R30
1,950 $
R38
2,400
101.3
$2,553
$63,814
$64,714
95.5
$2,406
$60,160
$61,510
92
$2,318
$57,955
$59,905
90.6
$2,283
$57,073
$59,473
ยฉ 2019 Pearson Education, Inc., Hoboken, NJ. All rights reserved. This material is protected under all copyright laws as they currently
exist. No portion of this material may be reproduced, in any form or by any means, without permission in writing from the publisher.
2-50
In this problem we observe that “an ounce of prevention is worth a pound of cure.” The ounce of
prevention is the total annual cost of daylight use of headlights, and the pound of cure is postponement
of an auto accident because of continuous use of headlights. Clearly, we desire to postpone an accident
forever for a very small cost.
The key factors in the case study are the cost of an auto accident and the frequency of an auto accident.
By avoiding an accident, a driver “saves” its cost. In postponing an accident for as long as possible, the
“annual cost” of an accident is reduced, which is a good thing. So as the cost of an accident increases,
for example, a driver can afford to spend more money each year to prevent it from happening through
continuous use of headlights. Similarly, as the acceptable frequency of an accident is lowered, the total
annual cost of prevention (daytime use of headlights) can also decrease, perhaps by purchasing less
expensive headlights or driving less mileage each year.
Based on the assumptions given in the case study, the cost of fuel has a modest impact on the cost of
continuous use of headlights. The same can be said for fuel efficiency. If a vehicle gets only 15 miles
to the gallon of fuel, the total annual cost would increase by about 65%. This would then reduce the
acceptable value of an accident to “at least one accident being avoided during the next 16 years.” To
increase this value to a more acceptable level, we would need to reduce the cost of fuel, for instance.
Many other scenarios can be developed.
ยฉ 2019 Pearson Education, Inc., Hoboken, NJ. All rights reserved. This material is protected under all copyright laws as they currently
exist. No portion of this material may be reproduced, in any form or by any means, without permission in writing from the publisher.
2-51
Suppose my local car dealer tells me that it costs no more than $0.03 per gallon of fuel to drive with my
headlights on all the time. For the case study, this amounts to (500 gallons of fuel per year) x $0.03 per
gallon = $15 per year. So the cost effectiveness of continuous use of headlights is roughly six times
better than for the situation in the case study.
ยฉ 2019 Pearson Education, Inc., Hoboken, NJ. All rights reserved. This material is protected under all copyright laws as they currently
exist. No portion of this material may be reproduced, in any form or by any means, without permission in writing from the publisher.
2-52
p = 400 โ D2
TR = p ๏ D = (400 โ D2) D = 400D โ D3
TC = $1125 + $100 ๏ D
Total Profit / month = TR โ TC = 400D – D3 – $1125 – $100D
= – D3 + 300D โ 1125
dTP
= -3D2 + 300 = 0 ๏จ D2 = 100 ๏จ D* = 10 units
dD
d 2 TP
= -6D; at D = D*,
dD 2
d 2 TP
= – 60
dD 2
Negative, therefore maximizes profit.
Select (a)
ยฉ 2019 Pearson Education, Inc., Hoboken, NJ. All rights reserved. This material is protected under all copyright laws as they currently
exist. No portion of this material may be reproduced, in any form or by any means, without permission in writing from the publisher.
2-53
– D3 + 300D โ 1125 = 0 for breakeven
At D = 15 units; -153 + 300(15) โ 1125 = 0
Select (b)
ยฉ 2019 Pearson Education, Inc., Hoboken, NJ. All rights reserved. This material is protected under all copyright laws as they currently
exist. No portion of this material may be reproduced, in any form or by any means, without permission in writing from the publisher.
2-54
CF = $100,000 + $20,000 = $120,000 per year
CV = $15 + $10 = $25 per unit
p = $40 per unit
D๏ข =
CF
$120,000
=
= 8,000 units/yr
p – c v ($40 – $25)
Select (c)
ยฉ 2019 Pearson Education, Inc., Hoboken, NJ. All rights reserved. This material is protected under all copyright laws as they currently
exist. No portion of this material may be reproduced, in any form or by any means, without permission in writing from the publisher.
2-55
Profit = pD โ (CF + CVD)
At D = 10,000 units/yr,
Profit/yr = (40)(10,000) โ [120,000 + (25)(10,000)] = $30,000
Select (e)
ยฉ 2019 Pearson Education, Inc., Hoboken, NJ. All rights reserved. This material is protected under all copyright laws as they currently
exist. No portion of this material may be reproduced, in any form or by any means, without permission in writing from the publisher.
2-56
Profit = pD โ (CF + CVD)
60,000 = 35D โ (120,000 + 25D)
180,000 = 10D; D = 18,000 units/yr
Select (d)
ยฉ 2019 Pearson Education, Inc., Hoboken, NJ. All rights reserved. This material is protected under all copyright laws as they currently
exist. No portion of this material may be reproduced, in any form or by any means, without permission in writing from the publisher.
2-57
Annual profit/loss = Revenue – (Fixed costs + Variable costs)
= $300,000 ๏ญ [$200,000 + (0.60)($300,000)]
= $300,000 ๏ญ $380,000
= ๏ญ$80,000
Select (d)
ยฉ 2019 Pearson Education, Inc., Hoboken, NJ. All rights reserved. This material is protected under all copyright laws as they currently
exist. No portion of this material may be reproduced, in any form or by any means, without permission in writing from the publisher.
2-58
Savings in first year = (7,900,000 chips) (0.01 min/chip) (1 hr/60 min) ($8/hr + 5.50/hr) = $17,775
Select (d)
ยฉ 2019 Pearson Education, Inc., Hoboken, NJ. All rights reserved. This material is protected under all copyright laws as they currently
exist. No portion of this material may be reproduced, in any form or by any means, without permission in writing from the publisher.
Document Preview (60 of 791 Pages)
User generated content is uploaded by users for the purposes of learning and should be used following SchloarOn's honor code & terms of service.
You are viewing preview pages of the document. Purchase to get full access instantly.
-37%
Solution Manual for Engineering Economy, 17th Edition
$18.99 $29.99Save:$11.00(37%)
24/7 Live Chat
Instant Download
100% Confidential
Store
James Lee
0 (0 Reviews)
Best Selling
Chemistry: Principles And Reactions, 7th Edition Test Bank
$18.99 $29.99Save:$11.00(37%)
2023-2024 ATI Pediatrics Proctored Exam with Answers (139 Solved Questions)
$18.99 $29.99Save:$11.00(37%)
Test Bank for Hospitality Facilities Management and Design, 4th Edition
$18.99 $29.99Save:$11.00(37%)
Solution Manual for Designing the User Interface: Strategies for Effective Human-Computer Interaction, 6th Edition
$18.99 $29.99Save:$11.00(37%)
Data Structures and Other Objects Using C++ 4th Edition Solution Manual
$18.99 $29.99Save:$11.00(37%)
The World Of Customer Service, 3rd Edition Test Bank
$18.99 $29.99Save:$11.00(37%)