Organization Development And Change, 10th Edition Test Bank

1. Which theory of planned change serves as the foundation for appreciative inquiry (AI)? a. Lewin’s Change Model b. Action Research Model c. The Positive Model d. all of the above ANSWER: POINTS: c 1 DIFFICULTY: LEARNING OBJECTIVES: Moderate ODAC.CUMM.15.02.01 – 02.01 STATE STANDARDS: United States – NONE – DISC – Group Dynamics ACCREDITING STANDARDS: BUSPROG: Analytic TOPICS: KEYWORDS: A-head: Theories of Planned Change Bloom’s Comprehension 2. In Lewin’s model of change, change is brought about by: a. ensuring equilibrium b. increasing forces for change c. providing laboratory training d. Reinforcing organizational culture ANSWER: b POINTS: 1 DIFFICULTY: Moderate LEARNING OBJECTIVES: ODAC.CUMM.15.02.01 – 02.01 NATIONAL STANDARDS: STATE STANDARDS: TOPICS: KEYWORDS: United States – BUSPROG: Analytic United States – NONE – DISC – Group Dynamics A-head: Theories of Planned Change Bloom’s Knowledge 3. The three sequential steps in Lewin’s change model are a. freezing, movement, changing b. unfreezing, movement, refreezing c. unfreezing, refraining, refreezing d. changing, movement, freezing ANSWER: b POINTS: DIFFICULTY: 1 Moderate LEARNING OBJECTIVES: ODAC.CUMM.15.02.01 – 02.01 NATIONAL STANDARDS: United States – BUSPROG: Analytic STATE STANDARDS: TOPICS: KEYWORDS: United States – NONE – DISC – Group Dynamics A-head: Theories of Planned Change Bloom’s Knowledge 4. The Action Research Model focuses on a. planned change as a cyclical process b. heavy diagnosis after acting, planning, and implementation c. reporting new data from previous research d. reducing the process of psychological disconfirmation ANSWER: a POINTS: 1 DIFFICULTY: Moderate LEARNING OBJECTIVES: ODAC.CUMM.15.02.01 – 02.01 NATIONAL STANDARDS: United States – BUSPROG: Analytic STATE STANDARDS: United States – NONE – DISC – Group Dynamics TOPICS: A-head: Theories of Planned Change KEYWORDS: Bloom’s Comprehension 5. Contemporary applications of action research emphasize a. data gathering and analysis b. consultation with a behavioral scientist c. an increased degree of member involvement d. problem(s) identification ANSWER: c POINTS: 1 DIFFICULTY: Moderate LEARNING OBJECTIVES: ODAC.CUMM.15.02.01 – 02.01 NATIONAL STANDARDS: STATE STANDARDS: TOPICS: KEYWORDS: United States – BUSPROG: Analytic United States – NONE – DISC – Group Dynamics A-head: Theories of Planned Change Bloom’s Evaluate 6. Which activity is not part of the general model of planned change? a. interviews and action planning b. entering and contracting c. diagnosis d. planning and implementing ANSWER: a POINTS: 1 DIFFICULTY: Moderate LEARNING OBJECTIVES: ODAC.CUMM.15.02.02 – 02.02 NATIONAL STANDARDS: United States – BUSPROG: Analytic STATE STANDARDS: United States – NONE – DISC – Group Dynamics TOPICS: A-head: General Model of Planned Change KEYWORDS: Bloom’s Analysis 7. When an action researcher is dealing with an organization that is under organized, the steps in the change process are a. identification, feedback, action, evaluation b. definition, convention, action, evaluation c. identification, convention, organization, evaluation d. identification, action, convention, evaluation ANSWER: c POINTS: DIFFICULTY: 1 Moderate LEARNING OBJECTIVES: ODAC.CUMM.15.02.03 – 02.03 NATIONAL STANDARDS: United States – BUSPROG: Analytic STATE STANDARDS: TOPICS: KEYWORDS: United States – NONE – DISC – Group Dynamics A-head: Different Types of Planned Change Bloom’s Knowledge 8. To be a successful in international settings, the OD practitioner must a. educate client on their own cultural biases b. follow the same general model of planned change as in domestic settings c. adapt the action research process to fit the cultural context d. provide feedback once process is complete ANSWER: c POINTS: 1 DIFFICULTY: Easy LEARNING OBJECTIVES: ODAC.CUMM.15.02.03 – 02.03 NATIONAL STANDARDS: United States – BUSPROG: Analytic STATE STANDARDS: United States – NONE – DISC – Group Dynamics TOPICS: A-head: Different Types of Planned Change KEYWORDS: Bloom’s Comprehension 9. OD efforts are limited because of limited information available to guide change. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy LEARNING OBJECTIVES: ODAC.CUMM.15.02.04 – 02.04 NATIONAL STANDARDS: United States – BUSPROG: Analytic STATE STANDARDS: United States – NONE – DISC – Group Dynamics TOPICS: A-head: Critique of Planned Change KEYWORDS: Bloom’s Comprehension 10. According to Lewin, the best way to manage change is to increase the forces for change. a. True b. False ANSWER: POINTS: False 1 DIFFICULTY: Moderate LEARNING OBJECTIVES: ODAC.CUMM.15.02.01 – 02.01 NATIONAL STANDARDS: United States – BUSPROG: Analytic STATE STANDARDS: United States – NONE – DISC – Group Dynamics TOPICS: KEYWORDS: A-head: Theories of Planned Change Bloom’s Knowledge 11. Change strategies are often modified on the basis of continued diagnosis. a. True b. False ANSWER: True POINTS: DIFFICULTY: 1 Moderate LEARNING OBJECTIVES: ODAC.CUMM.15.02.01 – 02.01 NATIONAL STANDARDS: United States – BUSPROG: Analytic STATE STANDARDS: TOPICS: KEYWORDS: United States – NONE – DISC – Group Dynamics A-head: Theories of Planned Change Bloom’s Knowledge 12. Two adaptations of action research are increased participant involvement and a greater appreciative approach to OD. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Moderate LEARNING OBJECTIVES: ODAC.CUMM.15.02.01 – 02.01 NATIONAL STANDARDS: United States – BUSPROG: Analytic STATE STANDARDS: TOPICS: KEYWORDS: United States – NONE – DISC – Group Dynamics A-head: Theories of Planned Change Bloom’s Knowledge 13. In action research, data is only gathered after action has been taken to monitor the results. a. True b. False ANSWER: POINTS: False 1 DIFFICULTY: Easy LEARNING OBJECTIVES: ODAC.CUMM.15.02.01 – 02.01 NATIONAL STANDARDS: United States – BUSPROG: Analytic STATE STANDARDS: United States – NONE – DISC – Group Dynamics TOPICS: KEYWORDS: A-head: Theories of Planned Change Bloom’s Knowledge 14. In under-organized organizations, the consultant attempts to “tighten up” the governance system. a. True b. False ANSWER: True POINTS: DIFFICULTY: 1 Easy LEARNING OBJECTIVES: ODAC.CUMM.15.02.03 – 02.03 NATIONAL STANDARDS: United States – BUSPROG: Analytic STATE STANDARDS: TOPICS: KEYWORDS: United States – NONE – DISC – Group Dynamics A-head: Different Types of Planned Change Bloom’s Knowledge 15. The same steps in the action research model should be applied regardless of whether the organization is underorganized or over-organized. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy LEARNING OBJECTIVES: ODAC.CUMM.15.02.03 – 02.03 NATIONAL STANDARDS: United States – BUSPROG: Analytic STATE STANDARDS: TOPICS: KEYWORDS: United States – NONE – DISC – Group Dynamics A-head: Different Types of Planned Change Bloom’s Knowledge 16. The identification phase of action research is designed to identify people who should assist in setting the direction of the organization. a. True b. False ANSWER: POINTS: DIFFICULTY: False 1 Moderate LEARNING OBJECTIVES: ODAC.CUMM.15.02.01 – 02.01 NATIONAL STANDARDS: United States – BUSPROG: Analytic STATE STANDARDS: TOPICS: KEYWORDS: United States – NONE – DISC – Group Dynamics A-head: General Model of Planned Change Bloom’s Knowledge 17. The general model of planned change describes the way OD efforts always proceed. a. True b. False ANSWER: POINTS: False 1 DIFFICULTY: Easy LEARNING OBJECTIVES: ODAC.CUMM.15.02.02 – 02.02 NATIONAL STANDARDS: STATE STANDARDS: TOPICS: KEYWORDS: United States – BUSPROG: Analytic United States – NONE – DISC – Group Dynamics A-head: General Model of Planned Change Bloom’s Comprehension 18. Diagnostic models for analyzing problems explore activities at the organization level, group level, and individual level. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy LEARNING OBJECTIVES: ODAC.CUMM.15.02.02 – 02.02 NATIONAL STANDARDS: United States – BUSPROG: Analytic STATE STANDARDS: TOPICS: KEYWORDS: United States – NONE – DISC – Group Dynamics A-head: General Model of Planned Change Bloom’s Comprehension 19. The relationship between planned change and organizational performance and effectiveness is well understood. a. True b. False ANSWER: POINTS: False 1 DIFFICULTY: Moderate LEARNING OBJECTIVES: ODAC.CUMM.15.02.01 – 02.01 NATIONAL STANDARDS: United States – BUSPROG: Analytic STATE STANDARDS: United States – NONE – DISC – Group Dynamics TOPICS: KEYWORDS: A-head: Theories of Planned Change Bloom’s Knowledge 20. What is “planned change” as compared with other types of change? ANSWER: POINTS: DIFFICULTY: Answer not provided. 1 Easy LEARNING OBJECTIVES: ODAC.CUMM.15.02.01 – 02.01 NATIONAL STANDARDS: United States – BUSPROG: Analytic STATE STANDARDS: TOPICS: KEYWORDS: United States – NONE – DISC – Group Dynamics A-head: Theories of Planned Change Bloom’s Analysis 21. Compare and contrast Lewin’s change model, the action research model, and the positive model. Describe their strengths and weaknesses. ANSWER: POINTS: Answer not provided. 1 DIFFICULTY: Challenging LEARNING OBJECTIVES: ODAC.CUMM.15.02.01 – 02.01 NATIONAL STANDARDS: STATE STANDARDS: TOPICS: KEYWORDS: United States – BUSPROG; Analytic – BUSPROG: Analytic United States – NONE – DISC – Group Dynamics A-head: Theories of Planned Change Bloom’s Analysis 22. Planned change can differ greatly from one organization to another. Discuss how planned change efforts might differ in domestic vs. international settings. ANSWER: Answer not provided. POINTS: 1 DIFFICULTY: Moderate LEARNING OBJECTIVES: ODAC.CUMM.15.02.03 – 02.03 NATIONAL STANDARDS: United States – BUSPROG: Analytic STATE STANDARDS: United States – NONE – DISC – Group Dynamics TOPICS: A-head: Different Types of Planned Change KEYWORDS: Bloom’s Application 23. What problems associated with planned change should the OD practitioner be aware of? How might such problems be overcome? ANSWER: Answer not provided. POINTS: 1 DIFFICULTY: Moderate LEARNING OBJECTIVES: ODAC.CUMM.15.02.04 – 02.04 NATIONAL STANDARDS: United States – BUSPROG: Analytic STATE STANDARDS: United States – NONE – DISC – Group Dynamics TOPICS: A-head: Critique of Planned Change KEYWORDS: Bloom’s Evaluate 24. Describe the framework of the general model of planned change. Include a discussion of each activity and a typical sequence of events. ANSWER: Answer not provided. POINTS: 1 DIFFICULTY: Easy LEARNING OBJECTIVES: ODAC.CUMM.15.02.02 – 02.02 NATIONAL STANDARDS: United States – BUSPROG: Analytic STATE STANDARDS: United States – NONE – DISC – Group Dynamics TOPICS: A-head: General Model of Planned Change KEYWORDS: Bloom’s Knowledge