Preview Extract
Chapter 02
Strategy: The Totality of Decisions
Multiple Choice Questions
1.
A compensation system that focuses on competitor’s labor costs is most closely associated with a(n) _____
strategy.
A. innovator
B. customer-focused
C. cost-cutter
D. differentiated
2.
A compensation system using market-based pay is most likely to be part of a(n) _____ strategy.
A. innovator
B. cost-cutter
C. cost leadership
D. customer-focused
3.
Flexible-generic job descriptions would most likely be used with a(n) _____ strategy.
A. innovator
B. customer-focused
C. differentiated
D. cost-cutter
4.
Mich Inc., a hardware store, has a rating system in place that rates employees on their friendliness,
usefulness, and product knowledge. Based on the ratings an employee receives, he or she gets an incentive.
The compensation strategy followed by Mich is most closely described as a:
A. customer-focused strategy.
B. cost-cutter strategy.
C. innovator strategy.
D. differentiation strategy.
2-1
Copyright ยฉ 2017 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
5.
A compensation system focusing on system control and work specifications is most closely associated with
a(n) _____ strategy.
A. innovator
B. customer-focused
C. cost-cutter
D. differentiated
6.
All of the following EXCEPT _____ are compensation systems associated with a cost-cutter strategy.
A. focus on competitor’s labor costs
B. focus on system control and work specifications
C. increase in variable pay
D. customer satisfaction incentives
7.
In the formula predicting performance, the component most closely related to compensation is _____.
A. A
B. M
C. O
D. C
8.
Whole Foods’ shared-fate philosophy of limiting executive salaries to no more than 19 times the average
pay of full-time employees is an example of which strategic pay decision?
A. External competitiveness
B. Employee contributions
C. Corporate responsibility
D. Internal alignment
9.
Comparisons on the forms of compensation used by other companies are part of _____.
A. internal alignment
B. external competitiveness
C. employee contributions
D. corporate responsibility
2-2
Copyright ยฉ 2017 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
10. The second step of developing a total compensation strategy is to:
A. implement the strategy.
B. assess total compensation implications.
C. estimate the cost of the strategy.
D. map the strategy.
11. Which of the following is the correct order of the steps in formulating a total compensation strategy?
A. Assess the strategy, implement the strategy, map the strategy, and reassess the strategy.
B. Assess the strategy, map the strategy, implement the strategy, and reassess the strategy.
C. Map the strategy, implement the strategy, assess the strategy, and reassess the strategy.
D. Map the strategy, assess the strategy, implement the strategy, and reassess the strategy.
12. Based on the opinions of 10,000 U.S. workers, Hudson found that when given their choice of
unconventional benefits, most employees would select _____.
A. more supplemental insurance
B. more job training
C. a more flexible work schedule
D. more personal days and family leave
13. According to the Hudson survey, _____ is the single thing that would make 41 percent of the U.S. workers
happier.
A. more personal days
B. flexible work schedule
C. more money
D. better health insurance
14. Which of the following statements regarding allowing employees a choice in their pay mix is NOT true?
A. Allowing employees their choice is difficult to manage
B. Allowing employees their choice is easy for competitor companies to imitate
C. Providing unlimited choices for employees to choose from is difficult to design
D. Providing too many choices can confuse people
2-3
Copyright ยฉ 2017 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
15. Union preferences are a major factor in _____ a total compensation strategy.
A. implementing
B. reassessing
C. assessing
D. mapping
16. In mapping a total compensation strategy, the question of how important compensation is in the overall HR
strategy is part of _____.
A. objectives
B. internal alignment
C. external competitiveness
D. corporate responsibility
17. _____ refers to openness and communication about pay.
A. Transparency
B. Ownership
C. Prominence
D. Centrality
18. _____ is the measure of how important total compensation is in the overall HR strategy.
A. Competitiveness
B. Prominence
C. Centrality
D. Ownership
19. The role non-HR managers play in making pay decisions is called _____.
A. ownership
B. transparency
C. technology
D. decentralized decision-making
2-4
Copyright ยฉ 2017 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
20. Issues of transparency, technology, and choice are most closely associated with the _____ aspect of
mapping a total compensation strategy.
A. objectives
B. management
C. employee contributions
D. internal alignment
21. Career growth, hierarchy, and flexible design are most closely associated with the _____ aspect of mapping
a total compensation strategy.
A. objectives
B. internal alignment
C. external competitiveness
D. employee contributions
22. Which of the following is NOT included in a strategy map?
A. External competitiveness
B. Management
C. HR alignment
D. Employee contributions
23. Which of the following is NOT a test of whether a pay strategy is a source of competitive advantage?
A. Alignment test
B. Cost-effectiveness test
C. Differentiation test
D. Value-addition test
24. Which of the following tests of competitive advantage is probably the easiest test to pass?
A. Alignment test
B. Differentiation test
C. Integration test
D. Value-addition test
2-5
Copyright ยฉ 2017 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
25. The alignment test
A. is difficult to imitate.
B. is the most difficult test.
C. helps ensure passing the differentiation test.
D. becomes difficult if the differentiation test is not clear.
26. Trying to measure an ROI for any compensation strategy implies that
A. it is possible to align and differentiate and still fail to add value.
B. people are “human capital,” similar to other factors of production.
C. adding value is the most difficult test.
D. value created as a result of costs is difficult to specify.
27. Which of the following statements is NOT true?
A. The effect of performance incentives depends on the context.
B. Embedding compensation strategy in HR strategy affects results.
C. Focusing only on one dimension of the pay strategy is a best practice.
D. The effect of paying more than competitors depends on the context.
28. Research investigating high-performance workplaces found that performance-based pay _____ when
combined with other high-performance practices.
A. improves attitudes and behaviors
B. increases the number of middle men required
C. reduces labor costs
D. has little effect on quality
29. When organization performance declines
A. a virtuous circle may be created.
B. performance-based pay plans do not pay off.
C. managers must avoid changing the pay practices.
D. employee attrition rate declines considerably.
2-6
Copyright ยฉ 2017 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
30. Research shows that _____ will effectively shift an organization in a downward performance spiral to an
upward one.
A. reinforcing performance-based pay
B. implementing team-based pay
C. improving work-life balance
D. it is unclear what compensation practices
True / False Questions
31. Most organizations rely upon the market to determine how to pay their employees as compensation strategy
is uncertain and complex.
True
False
32. Strategy refers to the fundamental direction that an organization chooses.
True
False
33. An organization defines its strategy through the tradeoffs it makes in choosing what to do and what not to
do.
True
False
34. At the corporate level, the fundamental strategic decision involves defining the role of the HR in
compensation strategies.
True
False
35. Customer-focused pay strategies are most likely to use market-based pay.
True
False
36. Compensation systems focusing on competitors’ labor costs typically follow a cost-cutter strategy.
True
False
37. Although three separate compensation strategies may be identified, many companies use a combination of
all three.
True
False
2-7
Copyright ยฉ 2017 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
38. Most firms do not have generic strategies but use a blend of cost and innovation.
True
False
39. Whole Foods’ shared-fate philosophy means that executive salaries are at least 19 times the average pay of
full-time employees.
True
False
40. How an organization positions its total compensation against its competitors is part of external
competitiveness strategic choices.
True
False
41. All organizations that pay their employees have a compensation strategy even though it may not be stated
or written.
True
False
42. A compensation strategy should reflect an organization’s values.
True
False
43. A major challenge in the design of future pay systems is how to better satisfy individual needs and
preferences.
True
False
44. Providing unlimited compensation choices to employees would meet with disapproval from the U.S.
Internal Revenue Service.
True
False
45. Since unions represent such a small fraction of the labor force, their influence on pay decisions is
insignificant.
True
False
46. Pay systems should fit well with other HR systems.
True
False
47. In a high-performance system, pay strategy always plays a lead role.
True
False
48. Benchmarking and copying best practices does not lead to competitive advantage.
True
False
2-8
Copyright ยฉ 2017 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
49. Research on the effects of pay level shows that how employees are paid has no effect on the performance of
the employees.
True
False
50. In a virtuous circle, a pay-for-performance strategy results in the improvement of performance.
True
False
Short Answer Questions
51. Define defenders and prospectors as referred to by Miles and Snow.
52. Compensation systems can be tailored to general business strategies. List and explain these strategies.
2-9
Copyright ยฉ 2017 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
53. Explain AMO theory.
54. What are the aspects of the alignment of pay strategy?
55. Write short notes on virtuous and vicious circles.
2-10
Copyright ยฉ 2017 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
Chapter 02 Strategy: The Totality of Decisions Answer Key
Multiple Choice Questions
1.
A compensation system that focuses on competitor’s labor costs is most closely associated with a(n)
_____ strategy.
A. innovator
B. customer-focused
C. cost-cutter
D. differentiated
Accessibility: Keyboard Navigation
Difficulty: 1 Easy
Topic: Support Business Strategy
2.
A compensation system using market-based pay is most likely to be part of a(n) _____ strategy.
A. innovator
B. cost-cutter
C. cost leadership
D. customer-focused
Accessibility: Keyboard Navigation
Difficulty: 1 Easy
Topic: Support Business Strategy
3.
Flexible-generic job descriptions would most likely be used with a(n) _____ strategy.
A. innovator
B. customer-focused
C. differentiated
D. cost-cutter
Accessibility: Keyboard Navigation
Difficulty: 1 Easy
Topic: Support Business Strategy
2-11
Copyright ยฉ 2017 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
4.
Mich Inc., a hardware store, has a rating system in place that rates employees on their friendliness,
usefulness, and product knowledge. Based on the ratings an employee receives, he or she gets an
incentive. The compensation strategy followed by Mich is most closely described as a:
A. customer-focused strategy.
B. cost-cutter strategy.
C. innovator strategy.
D. differentiation strategy.
Accessibility: Keyboard Navigation
Difficulty: 3 Hard
Topic: Support Business Strategy
5.
A compensation system focusing on system control and work specifications is most closely associated
with a(n) _____ strategy.
A. innovator
B. customer-focused
C. cost-cutter
D. differentiated
Accessibility: Keyboard Navigation
Difficulty: 1 Easy
Topic: Support Business Strategy
6.
All of the following EXCEPT _____ are compensation systems associated with a cost-cutter strategy.
A. focus on competitor’s labor costs
B. focus on system control and work specifications
C. increase in variable pay
D. customer satisfaction incentives
Accessibility: Keyboard Navigation
Difficulty: 1 Easy
Topic: Support Business Strategy
7.
In the formula predicting performance, the component most closely related to compensation is _____.
A. A
B. M
C. O
D. C
Accessibility: Keyboard Navigation
Difficulty: 1 Easy
Topic: Support HR Strategy
2-12
Copyright ยฉ 2017 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
8.
Whole Foods’ shared-fate philosophy of limiting executive salaries to no more than 19 times the average
pay of full-time employees is an example of which strategic pay decision?
A. External competitiveness
B. Employee contributions
C. Corporate responsibility
D. Internal alignment
Accessibility: Keyboard Navigation
Difficulty: 2 Medium
Topic: The Pay Model Guides Strategic Pay Decisions
9.
Comparisons on the forms of compensation used by other companies are part of _____.
A. internal alignment
B. external competitiveness
C. employee contributions
D. corporate responsibility
Accessibility: Keyboard Navigation
Difficulty: 1 Easy
Topic: The Pay Model Guides Strategic Pay Decisions
10.
The second step of developing a total compensation strategy is to:
A. implement the strategy.
B. assess total compensation implications.
C. estimate the cost of the strategy.
D. map the strategy.
Accessibility: Keyboard Navigation
Difficulty: 1 Easy
Topic: Developing a Total Compensation Strategy: Four Steps
11.
Which of the following is the correct order of the steps in formulating a total compensation strategy?
A. Assess the strategy, implement the strategy, map the strategy, and reassess the strategy.
B. Assess the strategy, map the strategy, implement the strategy, and reassess the strategy.
C. Map the strategy, implement the strategy, assess the strategy, and reassess the strategy.
D. Map the strategy, assess the strategy, implement the strategy, and reassess the strategy.
Accessibility: Keyboard Navigation
Difficulty: 1 Easy
Topic: Developing a Total Compensation Strategy: Four Steps
2-13
Copyright ยฉ 2017 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
12.
Based on the opinions of 10,000 U.S. workers, Hudson found that when given their choice of
unconventional benefits, most employees would select _____.
A. more supplemental insurance
B. more job training
C. a more flexible work schedule
D. more personal days and family leave
Accessibility: Keyboard Navigation
Difficulty: 1 Easy
Topic: Developing a Total Compensation Strategy: Four Steps
13.
According to the Hudson survey, _____ is the single thing that would make 41 percent of the U.S.
workers happier.
A. more personal days
B. flexible work schedule
C. more money
D. better health insurance
Accessibility: Keyboard Navigation
Difficulty: 1 Easy
Topic: Developing a Total Compensation Strategy: Four Steps
14.
Which of the following statements regarding allowing employees a choice in their pay mix is NOT
true?
A. Allowing employees their choice is difficult to manage
B. Allowing employees their choice is easy for competitor companies to imitate
C. Providing unlimited choices for employees to choose from is difficult to design
D. Providing too many choices can confuse people
Accessibility: Keyboard Navigation
Difficulty: 2 Medium
Topic: Developing a Total Compensation Strategy: Four Steps
15.
Union preferences are a major factor in _____ a total compensation strategy.
A. implementing
B. reassessing
C. assessing
D. mapping
Accessibility: Keyboard Navigation
Difficulty: 1 Easy
Topic: Developing a Total Compensation Strategy: Four Steps
2-14
Copyright ยฉ 2017 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
16.
In mapping a total compensation strategy, the question of how important compensation is in the overall
HR strategy is part of _____.
A. objectives
B. internal alignment
C. external competitiveness
D. corporate responsibility
Accessibility: Keyboard Navigation
Difficulty: 1 Easy
Topic: Developing a Total Compensation Strategy: Four Steps
17.
_____ refers to openness and communication about pay.
A. Transparency
B. Ownership
C. Prominence
D. Centrality
Accessibility: Keyboard Navigation
Difficulty: 1 Easy
Topic: Developing a Total Compensation Strategy: Four Steps
18.
_____ is the measure of how important total compensation is in the overall HR strategy.
A. Competitiveness
B. Prominence
C. Centrality
D. Ownership
Accessibility: Keyboard Navigation
Difficulty: 1 Easy
Topic: Developing a Total Compensation Strategy: Four Steps
19.
The role non-HR managers play in making pay decisions is called _____.
A. ownership
B. transparency
C. technology
D. decentralized decision-making
Accessibility: Keyboard Navigation
Difficulty: 1 Easy
Topic: Developing a Total Compensation Strategy: Four Steps
2-15
Copyright ยฉ 2017 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
20.
Issues of transparency, technology, and choice are most closely associated with the _____ aspect of
mapping a total compensation strategy.
A. objectives
B. management
C. employee contributions
D. internal alignment
Accessibility: Keyboard Navigation
Difficulty: 1 Easy
Topic: Developing a Total Compensation Strategy: Four Steps
21.
Career growth, hierarchy, and flexible design are most closely associated with the _____ aspect of
mapping a total compensation strategy.
A. objectives
B. internal alignment
C. external competitiveness
D. employee contributions
Accessibility: Keyboard Navigation
Difficulty: 1 Easy
Topic: Developing a Total Compensation Strategy: Four Steps
22.
Which of the following is NOT included in a strategy map?
A. External competitiveness
B. Management
C. HR alignment
D. Employee contributions
Accessibility: Keyboard Navigation
Difficulty: 1 Easy
Topic: Developing a Total Compensation Strategy: Four Steps
23.
Which of the following is NOT a test of whether a pay strategy is a source of competitive advantage?
A. Alignment test
B. Cost-effectiveness test
C. Differentiation test
D. Value-addition test
Accessibility: Keyboard Navigation
Difficulty: 1 Easy
Topic: Source of Competitive Advantage: Three Tests
2-16
Copyright ยฉ 2017 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
24.
Which of the following tests of competitive advantage is probably the easiest test to pass?
A. Alignment test
B. Differentiation test
C. Integration test
D. Value-addition test
Accessibility: Keyboard Navigation
Difficulty: 1 Easy
Topic: Source of Competitive Advantage: Three Tests
25.
The alignment test
A. is difficult to imitate.
B. is the most difficult test.
C. helps ensure passing the differentiation test.
D. becomes difficult if the differentiation test is not clear.
Accessibility: Keyboard Navigation
Difficulty: 2 Medium
Topic: Source of Competitive Advantage: Three Tests
26.
Trying to measure an ROI for any compensation strategy implies that
A. it is possible to align and differentiate and still fail to add value.
B. people are “human capital,” similar to other factors of production.
C. adding value is the most difficult test.
D. value created as a result of costs is difficult to specify.
Accessibility: Keyboard Navigation
Difficulty: 2 Medium
Topic: Source of Competitive Advantage: Three Tests
27.
Which of the following statements is NOT true?
A. The effect of performance incentives depends on the context.
B. Embedding compensation strategy in HR strategy affects results.
C. Focusing only on one dimension of the pay strategy is a best practice.
D. The effect of paying more than competitors depends on the context.
Accessibility: Keyboard Navigation
Difficulty: 2 Medium
Topic: Guidance from the Evidence
2-17
Copyright ยฉ 2017 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
28.
Research investigating high-performance workplaces found that performance-based pay _____ when
combined with other high-performance practices.
A. improves attitudes and behaviors
B. increases the number of middle men required
C. reduces labor costs
D. has little effect on quality
Accessibility: Keyboard Navigation
Difficulty: 2 Medium
Topic: Virtuous and Vicious Circles
29.
When organization performance declines
A. a virtuous circle may be created.
B. performance-based pay plans do not pay off.
C. managers must avoid changing the pay practices.
D. employee attrition rate declines considerably.
Accessibility: Keyboard Navigation
Difficulty: 2 Medium
Topic: Virtuous and Vicious Circles
30.
Research shows that _____ will effectively shift an organization in a downward performance spiral to
an upward one.
A. reinforcing performance-based pay
B. implementing team-based pay
C. improving work-life balance
D. it is unclear what compensation practices
Accessibility: Keyboard Navigation
Difficulty: 2 Medium
Topic: Virtuous and Vicious Circles
True / False Questions
31.
Most organizations rely upon the market to determine how to pay their employees as compensation
strategy is uncertain and complex.
FALSE
Accessibility: Keyboard Navigation
2-18
Copyright ยฉ 2017 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
Difficulty: 1 Easy
Topic: Similarities and Differences in Strategies
32.
Strategy refers to the fundamental direction that an organization chooses.
TRUE
Accessibility: Keyboard Navigation
Difficulty: 1 Easy
Topic: Strategic Choices
33.
An organization defines its strategy through the tradeoffs it makes in choosing what to do and what not
to do.
TRUE
Accessibility: Keyboard Navigation
Difficulty: 1 Easy
Topic: Strategic Choices
34.
At the corporate level, the fundamental strategic decision involves defining the role of the HR in
compensation strategies.
FALSE
Accessibility: Keyboard Navigation
Difficulty: 1 Easy
Topic: Strategic Choices
35.
Customer-focused pay strategies are most likely to use market-based pay.
FALSE
Accessibility: Keyboard Navigation
Difficulty: 1 Easy
Topic: Support Business Strategy
36.
Compensation systems focusing on competitors’ labor costs typically follow a cost-cutter strategy.
TRUE
Accessibility: Keyboard Navigation
Difficulty: 1 Easy
Topic: Support Business Strategy
37.
Although three separate compensation strategies may be identified, many companies use a combination
of all three.
TRUE
Accessibility: Keyboard Navigation
Difficulty: 1 Easy
Topic: Support Business Strategy
2-19
Copyright ยฉ 2017 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
38.
Most firms do not have generic strategies but use a blend of cost and innovation.
TRUE
Accessibility: Keyboard Navigation
Difficulty: 1 Easy
Topic: Support Business Strategy
39.
Whole Foods’ shared-fate philosophy means that executive salaries are at least 19 times the average pay
of full-time employees.
FALSE
Accessibility: Keyboard Navigation
Difficulty: 1 Easy
Topic: The Pay Model Guides Strategic Pay Decisions
40.
How an organization positions its total compensation against its competitors is part of external
competitiveness strategic choices.
TRUE
Accessibility: Keyboard Navigation
Difficulty: 1 Easy
Topic: The Pay Model Guides Strategic Pay Decisions
41.
All organizations that pay their employees have a compensation strategy even though it may not be
stated or written.
TRUE
Accessibility: Keyboard Navigation
Difficulty: 1 Easy
Topic: The Pay Model Guides Strategic Pay Decisions
42.
A compensation strategy should reflect an organization’s values.
TRUE
Accessibility: Keyboard Navigation
Difficulty: 1 Easy
Topic: Developing a Total Compensation Strategy: Four Steps
43.
A major challenge in the design of future pay systems is how to better satisfy individual needs and
preferences.
TRUE
Accessibility: Keyboard Navigation
Difficulty: 1 Easy
Topic: Developing a Total Compensation Strategy: Four Steps
2-20
Copyright ยฉ 2017 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
44.
Providing unlimited compensation choices to employees would meet with disapproval from the U.S.
Internal Revenue Service.
TRUE
Accessibility: Keyboard Navigation
Difficulty: 1 Easy
Topic: Developing a Total Compensation Strategy: Four Steps
45.
Since unions represent such a small fraction of the labor force, their influence on pay decisions is
insignificant.
FALSE
Accessibility: Keyboard Navigation
Difficulty: 1 Easy
Topic: Developing a Total Compensation Strategy: Four Steps
46.
Pay systems should fit well with other HR systems.
TRUE
Accessibility: Keyboard Navigation
Difficulty: 1 Easy
Topic: Developing a Total Compensation Strategy: Four Steps
47.
In a high-performance system, pay strategy always plays a lead role.
FALSE
Accessibility: Keyboard Navigation
Difficulty: 1 Easy
Topic: Developing a Total Compensation Strategy: Four Steps
48.
Benchmarking and copying best practices does not lead to competitive advantage.
TRUE
Accessibility: Keyboard Navigation
Difficulty: 1 Easy
Topic: Source of Competitive Advantage: Three Tests
49.
Research on the effects of pay level shows that how employees are paid has no effect on the
performance of the employees.
FALSE
Accessibility: Keyboard Navigation
Difficulty: 1 Easy
Topic: Virtuous and Vicious Circles
2-21
Copyright ยฉ 2017 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
50.
In a virtuous circle, a pay-for-performance strategy results in the improvement of performance.
TRUE
Accessibility: Keyboard Navigation
Difficulty: 1 Easy
Topic: Virtuous and Vicious Circles
Short Answer Questions
51.
Define defenders and prospectors as referred to by Miles and Snow.
According to Miles and Snow, defenders are those firms that operate in stable markets and compete on
cost, while prospectors are firms that are more focused on innovation and new markets.
Difficulty: 1 Easy
Topic: Support Business Strategy
52.
Compensation systems can be tailored to general business strategies. List and explain these strategies.
Compensation systems can be tailored to three general business strategies:
i. The innovator stresses new products and short response time to market trends. A supporting
compensation approach places less emphasis on evaluating skills and jobs and more emphasis on
incentives designed to encourage innovations.
ii. The cost cutter’s efficiency-focused strategy stresses doing more with less by minimizing costs,
encouraging productivity increases, and specifying in greater detail exactly how jobs should be
performed.
iii. The customer-focused business strategy stresses delighting customers and bases employee pay on
how well they do this.
Difficulty: 2 Medium
Topic: Support Business Strategy
2-22
Copyright ยฉ 2017 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
53.
Explain AMO theory.
Boxall and Purcell found an increasingly common “very basic theory of performance” being used,
which they referred to as “AMO theory”:
P = f (A, M, O)
P is performance, which is specified to be a function (f) of three factors: A is ability,
M is motivation, and O is opportunity.
In other words, the AMO logic is that HR systems will be most effective when roles are designed to
allow employees to be involved in decisions and have an opportunity to make an impact, when
employee ability is developed through selective hiring and training and development, and when the
compensation system motivates employees to act on their abilities and take advantage of the opportunity
to make a difference.
Difficulty: 2 Medium
Topic: Support HR Strategy
54.
What are the aspects of the alignment of pay strategy?
Alignment of the pay strategy includes three aspects:
i. align with the business strategy,
ii. align externally with the economic and sociopolitical conditions, and
iii. align internally within the overall HR system.
Difficulty: 1 Easy
Topic: Source of Competitive Advantage: Three Tests
2-23
Copyright ยฉ 2017 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
55.
Write short notes on virtuous and vicious circles.
Virtuous circle – Thinking of pay as part of a circle suggests that performance-based pay works best
when there is success to share. An organization whose profits or market share is increasing is able to
pay larger bonuses and stock awards, which fairly improves employee attitudes and work behaviors,
which in turn improves their performance. The circle gains upward momentum. Employees receive
returns that compensate for the risks they take. And they behave like owners, since they are sharing in
the organization’s success.
Vicious circle – Circles can also gain momentum going downward to become a vicious circle. When
organization performance declines, performance-based pay plans do not pay off; there are no bonuses,
and the value of stock declinesโwith potentially negative effects on organization performance.
Declining organization performance increases the risks facing employeesโrisks of still smaller
bonuses, demotions, wage cuts, and even layoffs. Unless the increased risks are offset by larger returns,
the risk-return imbalance will reinforce declining employee attitudes and speed the downward spiral.
Difficulty: 2 Medium
Topic: Virtuous and Vicious Circles
2-24
Copyright ยฉ 2017 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
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